Claims Professionals

Assist in customer claims, build customer and broker relationships, investigate if claims are real or fraudulent, co-ordinate help and support both financial and practical.

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Top 5 Claims Skills

  • 1 Empathetic
  • 2 Problem Solver
  • 3 Reliability
  • 4 Communication
  • 5 Negotiation

Salary Expectations

  • Apprentice £24,000 - £30,000
  • Graduate £29,000 - £38,000
Max Bailes

Max Bailes

Claims Adjuster

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Max is a claims professional. His job is to be there for clients when catastrophe strikes and help them get back on their feet.

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Having decided not to pursue a degree in Business Management and Finance, Max found his way into specialty insurance doing three months’ work experience at Ed Broking. This led him to a full-time role working in claims – the beating heart of insurance.

Max loves working in claims. “For me, claims is the best place to be. You are at the centre of everything. Every day you look at different policies, you learn what we are selling and what is included or not. Our job is to be there for the client and look how to get their claim paid quickly”.

Max focuses on property in North America – a huge land mass prone to hurricanes, wildfires, tornados, and earthquakes. He deals with challenges every day and very early on in his career was faced with eight separate disasters in a single year. 

“This is where the rubber hits the road in insurance, the client has suffered a loss and it’s our job to make it better.” This means Max has to be able to build relationships as well as manage complex legal and financial issues. 

“This is where the rubber hits the road in insurance, the client has suffered a loss and it’s our job to make it better.” This means Max has to be able to build relationships as well as manage complex legal and financial issues. 

It’s also an area where new technology has an important role to play. “Before you perhaps had to wait to send in an expert, now you can access drone photography almost immediately to see where the problems are. It’s a real game-changer”.

For Max, the best things about his role and the industry are being able to help people, sort out tricky issues and to work in a market that is a real community. 

“There is a lot of social activity around our work. You meet a lot of other professionals which makes the job easier and more fun”.

Cameron Cowie

Cameron Cowie

Claims operations assistant

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Cameron is a claims operations assistant. He loves working in an industry that enables risk taking, fuels growth, rewards entrepreneurship and supports economic stability.

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Cameron is no stranger to risk-taking and the entrepreneurial lifestyle. Prior to moving into insurance, he worked in sailing as a captain in Greece and a deck hand on superyacht. Before that, he built a successful business on Depop selling old clothes imported from Korea. 

Looking for more structure in his work life, his biggest challenge to date has been to find a role that recognises his skills – customer focus, entrepreneurship, ability to deal with pressure and good communications. 

Having a mother in the industry and two weeks’ work experience wasn’t exactly a springboard into the insurance industry, but it gave him the idea that maybe insurance would be for him, because he knew it would be challenging.

Today, Cameron’s job means he is always prioritising deadlines – whether that’s paying experts’ fees, checking market updates, gathering information to help see through complex open claims, or writing reports for his team or other business units. He gets in early most days to study for his professional exams and particularly enjoys having exposure to all parts of the business – from shipping to energy companies, looking at accidents where pollution has occurred or even areas of the world where wars are being fought. 

Tomorrow, with the pace at which the industry is adapting to new trends and technology, including AI, he knows it may all be different. But he fully expects he will still be learning. So, what are the skills he believes you need to succeed in claims? Cameron says you need to be: “Open to learning and able to constantly absorb knowledge. You also have to be adaptable”. He studied history but today he does a lot of data analysis despite not being ‘mathsy’.

In his view however, the most important thing is to be yourself. “Not having insurance experience is not an issue. At interview, people are judging whether you fit the culture and whether they want to work with you. If you are yourself, you will be the right fit.”

Hosted by Annabel Baker & Callum Starling

Elizabeth Hall

Did an alleged stingray attack lead to a paid claim?

Related Job Listings

Boost your CV

In our free Claims Adjuster simulation, you will step into the shoes of a claims professional in the London specialty insurance market and learn all about the role and what it entails. This Free online course will deepen your knowledge and understanding of claims to enhance your applications and boost your CV. Why not give it a go!

Insurance is so much more than you think! 

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This is a permanent role, your apprenticeship is just the start of your career with us. We’ll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast-track your career!

Your Opportunity 

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.

Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s most successful insurance companies.

Your role could involve:

  • Receiving and recording new claims.
  • Reviewing claim details and gathering additional information.
  • Providing empathetic and efficient support to our customers when they need us most.
  • Providing updates, answering inquiries, and addressing customer concerns.
  • Reviewing complex technical files.
  • Investigating potential fraudulent claims.
  • Working with large volumes of data.
  • Collaborating with other departments.
  • Assisting in negotiations and settlements, preparing and issuing payments or denials.

What can I look forward to? 

During your claims apprenticeship, you’ll:

  • Understand the general principles in the claims handling process
  • Learn about various insurance products and associated services.
  • Develop your ability to build and manage relationships.
  • Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.
  • Be able to carry out initial assessments, evaluate policies and products and how to settle claims.
  • Understand the difference between insured and uninsured losses.

Our Claims function is a large team spread across the UK and plays a key role in delivering our promises to our customers. As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, and personal experience. You’ll deal with a wide range of situations and our customers will count on you for a quick, professional and empathetic response to an often-stressful time.

Alongside your day-to-day work, you‘ll complete a Insurance Practitioner Level 3 Apprenticeship as well as an insurance industry recognised Certificate in Insurance via the Chartered Insurance Institute. The apprenticeship will take around 15 months. In addition to investing in your learning, we give you time to study as well as the opportunity to put what you learn into practice.

Your qualification is just the start of your career at Zurich. Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

What’s in it for you? 

As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.

You’ll receive:

  • £23,387 starting salary
  • £3,200 per annum London allowance
  • 25 days holiday plus an additional 3 volunteering days
  • Flexible bank holidays for religious/cultural events
  • Private medical cover
  • 12% company pension contribution
  • Annual company bonus
  • Discounted gym membership
  • Discounted gadget insurance
  • Discounted technology offers

What you’ll need: 

  • Full right to work and reside in the UK – Due to government regulations, we cannot accept applications from those who require a visa to live and work in the UK. You must have the indefinite right to live and work in the UK and have resided here for a minimum of three consecutive years.
  • A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
  • A professional attitude with a positive ‘can do’ approach to your work
  • Strong interpersonal and communication skills
  • Ability to build strong working relationships

NB: Due to Apprenticeship funding rules, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for. 

Are you ready to create a brighter future? 

At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. For our partners, to collaborate to create mutual value and for the planet, to drive positive impact by integrating our sustainability work into how we do business. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us.

We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Introduction to the role

The Lloyd’s Market Association (LMA) has a newly created vacancy for a Claims Operations Apprentice.

This 18 month apprenticeship programme is suited to individuals with an interest in commencing a career within the insurance sector, whilst benefiting from a structured apprenticeship programme.

Upon successful completion, you will gain a Certificate in Insurance from the Chartered Insurance Institute (CII), alongside an apprenticeship qualification. The apprenticeship standard you will work towards is Level 3, Insurance Operations Practitioner (Financial Services Administrator). Please click the link for full details: Institute for Apprenticeships

Place of work

The LMA office is on Gallery 4 of the Lloyd’s building. One Lime Street, London, EC3M 7DQ. Applicants will need to have the ability to work from our offices 3 to 4 days per week.

Working hours

35 hours per week.

Salary

£25,000

Key accountabilities

Alongside your studies, you will:

  • Support the LMA claims team in delivering key initiatives and projects.
  • Monitor, track and communicate progress against team objectives and committee activities, ensuring records are kept up to date.
  • Contribute to projects by researching industry topics, preparing surveys and analysing results.
  • Assist in the creation of reports and newsletters, sourcing relevant content.
  • Prepare materials for external presentations.
  • Help organise and facilitate educational seminars and events for claims professionals.
  • Develop an understanding of the risk and regulatory environment within the Lloyd’s Market.
  • Embody and uphold the LMA values and the LMA Charter in your work and interactions.

Entry criteria

  • GCSEs in Maths and English (grade 4 or above) are required, plus 3 x A Level passes or equivalent qualifications (including, but not limited to, BTEC, T Levels, International Baccalaureate, NVQ, VTQs).
  • Successful completion of London Market Claims Operations Job Simulation. Please see below.

NB: Due to Apprenticeship regulations, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for.

The LMA have recently introduced two new online job simulations designed to showcase career opportunities in claims. Developed in partnership with Forage, these immersive simulations offer students a hands-on learning experience.

In order to apply for our apprenticeship, it is a requirement to complete the London Market Claims Operations Job Simulation: Start Free Programme

During the Forage programme, you will have the opportunity to step into the shoes of a professional in the claims operations team – the part of the insurance world that puts businesses and individuals back on their feet after disaster strikes. You will complete tasks that replicate how these professionals deliver the practical and financial support that can make all the difference in how well and how fast society, businesses and people recover when something goes wrong.

The LMA is not an insurance company, therefore this apprenticeship will not give you experience in the handling of claims. The LMA’s claims team provides leadership on strategic, technical and operational matters that impact the specialty insurance companies that it represents.

Application deadline: 21 March 2025

Please note that the next stage of this application process for successful candidates will involve an assessment centre, which will take place during the week commencing 31 March.

Introduction to the Lloyd’s Market Association

The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. All 55 Lloyd’s managing agencies, with a total market stamp capacity of approximately £52.6bn in 2024, and all Lloyd’s members’ agents, are members of the LMA.

We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy.

Person specification

Education and qualifications

GCSEs in Maths and English (grade 4 or above) are required, plus 3 x A Level passes or equivalent qualifications (including, but not limited to, BTEC, T Levels, International Baccalaureate, NVQ, VTQs).

General skills / qualities

  • Personable and enjoys working collaboratively with high levels of engagement.
  • Passionate about developing knowledge and learning new skills.
  • Enjoys working in a structured and organised manner, managing time and tasks effectively.
  • Able to work independently with confidence and initiative.
  • Good at researching and presenting findings through presentations, spreadsheets, reports, and newsletters.

Experience

No previous experience is required.

LMA values

The LMA firmly believes that robust values at the heart of the organisation bolster its performance and enable the successful execution of strategy. We have five primary values that we strive to embody across the business in everyday practice. These are:

  • Trusted: Our expertise and independence enables us to influence, support and positively impact the market
  • Passionate: We are committed to help the market succeed and achieve great outcomes for our members
  • United: As a representative voice of our members, we connect and work as a team with our communities to achieve the best outcomes for our members
  • Bold: We strive to be courageous in what we do, allowing us to lead, challenge and think innovatively
  • Inclusive: We enrich the marketplace by developing people and seeking ideas from a wide variety of backgrounds, cultures and skills. We embrace a diverse and flexible workplace and take action against non-inclusive behaviour

By encouraging these values internally, the LMA hopes that they will permeate beyond the business and into the marketplace, helping create a more dynamic, modern, and productive working environment.

About us

The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. All 55 Lloyd’s managing agencies, with a total market stamp capacity of approximately £52.6bn in 2024, and all Lloyd’s members’ agents, are members of the LMA.

We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy.

Summary

To provide high quality support to the global claims function in the preparation and implementation of operational and administrative tasks demonstrated in the successful achievement of strategic objectives, and overall company ambition to achieve sustainable portfolios and profitable growth

Training courseInsurance practitioner (level 3)

HoursMonday to Friday, 9am to 5pm.

35 hours a week

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist with relevant and appropriate electronic and telephone correspondence within the global claims function.
  • Organise the provision of administrative services, maintain records and provide management information.
  • Operate and utilise Aspen specific IT systems as well as established IT software such as Microsoft Office to provide effective and efficient diary management.
  • Respond to internal and external requests in accordance with service standards.
  • Assist in wider initiatives, as required, and prioritised by claims management to align to business needs.

Where you’ll work

30 Fenchurch Street

London

EC3M 3BD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation’s commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Identify potential claims fraud and determine the correct action to prevent loss.
  • Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
  • Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
  • Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
  • Gather and interpret relevant information to provide a return on insurance decisions.
  • Match client’s needs with available insurance products and services.
  • Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation’s commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.

Your training plan

You will work towards your:

  • Insurance Operations Practitioner Level 3 Apprenticeship.
  • Certificate in Insurance (Cert CII).
  • Training will be via Davies, virtually. 6 hours per week off the job training.

More training information

  • Virtual classroom learning & workshops.
  • Online learning.
  • 1:1 coaching & support from industry practitioners.
  • Professional Qualification Support.
  • CII Cert in Insurance.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

We will require pre-employment screening including criminal record and credit checks.

About this company

Aspen Insurance is a leading specialty insurer and reinsurer. Our three business units – Insurance, Reinsurance and Capital Partners – make us a leader in our fields, giving our customers support and confidence, and each has a unique set of capabilities to create advantage for our partners.

After this apprenticeship

You will be offerred a permanent position upon successful completion of the Apprenticeship.

Apply now

Closes on Monday 10 March

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Insurance Apprenticeship – Claims & Operations Rotation

Building a Better Future 

Do you want to grow your career ladder without incurring tuition fees? Do you want to be supported in further education and obtain an industry recognised qualification? Are you interested in working with colleagues in other countries and functions to help give peace of mind to individuals and businesses alike? If so, then Chubb Academy might be the place for you…

By learning while you earn, you’ll gain valuable hands-on experience of working in a stimulating environment. With numerous opportunities to develop your skills for a long-term, rewarding career, joining Chubb will give you a great head start.

  • Competitive salaries that grow with your experience
  • Personal and professional development
  • A demanding but rewarding programme
  • Positions available across the UK
  • A programme of attractive benefits
  • Comprehensive on-the-job training
  • Full support towards professional qualifications
  • Opportunities for a permanent position when you finish
  • Offering an inclusive and supportive environment where everyone can shine.

Looking to develop your skills and career within Insurance?

Chubb Apprenticeship programme is a 24-month programme that provides successful applicants a unique opportunity to gain hands-on experience in both our claims and operations functions, spending 12months in each area developing a well-rounded understanding of the insurance cycle along with a range of skills and practical experience.

Our programme is designed to equip you with the knowledge, skills and behaviours you will need to build a successful career in insurance, this involves 20% structured learning and 80% on-the-job training (practice). Learning will focus on Chubb’s Craftmanship Curriculum and technical training relevant to the insurance industry, Chubb systems, digital, business, and personal development skills.

The on-the-job training will be on site in a defined Chubb UK office working with the local teams.  Each job holder will have a mentor/buddy to help them navigate through professional situations in their early development.

The programme is aimed at people with minimal work experience in the Insurance sector, who would like to change their career or who want to kick-start or accelerate their career.

What the role entails

Operations

Looking for a career in insurance operations? Start off by building your knowledge and experience in insurance processes. You will work side-by-side with the underwriting teams to support them in delivering a high-quality client service and achieve the agreed Service Level Agreements, by taking ownership of the operational tasks and improving existing activities to generate better customer outcomes.

As part of your development and to support your team you will:

  • Dive into the world of data entry by accurately and efficiently recording insurance risks, you’ll also get hands-on experience with essential administrative tasks like organisng documents and keeping an eye on the mailbox, all while learning to navigate company policies and regulations.
  • Get involved in key Underwriting Assistant tasks such as managing bookings, preparing policy documents, and processing endorsements.

Your role will also involve identifying and implementing improvements in operational processes within the insurance sector, ensuring we optimise efficiency and minimise risks. By learning about continuous improvement methodologies, you will be empowered to suggest innovative solutions that enhance workflow and reduce bottlenecks.

You’ll work right in the heart of our business, interacting daily with diverse teams across the company that assist in the underwriting process.

Claims

Ever wondered what happens before a court case is heard or after the sirens stop and everyone goes home? If you are looking for an exciting career where you will have the chance to work with people from all over the globe, then an Apprenticeship in Claims might be for you.

As part of your development and to ensure that claims are handled efficiently, in line with standards and procedures, you will:

  • Assist your line manager with a variety of tasks and support the team in carrying out and delivering the claims proposition and strategy, in partnership with other internal and external stakeholders whilst also displaying Chubb values.
  • Work collaboratively within the claims team, understand and work to practice guidelines to deliver customer and broker satisfaction that exceeds expectations.
  • Develop skills and capabilities and drive to pursue a career in Insurance Claims.

What we offer

In addition to the Insurance Practitioner Level 3 Apprenticeship Standard, you will work towards your Certificate in Insurance (Cert CII).

Chubb provides a broad range of on the job as well as structured learning provided by our own in-house technical experts as well as selected third parties. Apprentices will also have access to training on data analytics, project management, digital innovation, influencing skills and leadership.

After the apprenticeship programme, what’s next? 

Once you’ve completed your apprenticeship, we’ll support you so that you have the opportunity to find a role that best suits you. We’ll give you the support, training, and tools you need to continue to excel in whatever you choose.

Who we’re looking for?

No Insurance experience is necessary, but the position is ideally suited to people who can demonstrate:

  • Minimum of 5 GCSE’s at grade ‘C’ or above (or equivalent such as Scottish Standard Grade, or Junior Certificate in Ireland), including Mathematics & English.
  • More than anything, we are looking for a positive ‘can do’ attitude and a willingness to learn!  Being curious, asking questions and a willingness to work with others to solve problems will be key to success.

Skills required for this kind of role include: 

  • Good written and verbal communication
  • Ability to work with numerical data
  • Attention to detail
  • Logical, practical, and adaptable
  • Ability to empathise and build rapport with customers
  • Strong organisational skills
  • Ability to work as part of a team and independently

Integrity. Client focus. Respect. Excellence. Teamwork.

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

https://www2.chubb.com/emea-careers/working-for-us/diversity-inclusion.aspx

Claims Apprentice programme

Are you looking for an exciting opportunity to build a career in Insurance?

Delivering the promise to our clients that should things go wrong, we will be there to help make Claims at the forefront of everything we do at Chaucer.  As a leading speciality insurance and reinsurance group we find a way to protect business activities across the globe. Our Claims team work in partnership with our underwriting teams to provide a truly outstanding service.

Our 18-month rotational programme offers the chance to work in every area of the claims management process, from initial notification of the potential insurance claim from a policy holder, through investigation of the size of the loss, to final payment of the claim.

Our proven approach will provide you with an in-depth understanding of how we manage claims in the specialty insurance market as well as opportunities to develop a broad network

Why Chaucer

We empower you to excel. Our people are a team of leaders. Experts in their fields, top performers – who collaborate, without hierarchy. Together we’ve created an exciting and successful business, and we know that it’s our people who define and drive this success. That’s why the growth, development and wellbeing of our employees is so important to us. We work hard to make sure careers at Chaucer are challenging, inspiring and rewarding and that the environment is ambitious and supportive.

Location: London, at our offices in the Scalpel building in the heart of the city.  We offer hybrid working, with a mix of office and home days that works for you and the team.

What we offer:

£25,500 plus qualification rewards

26 days holiday plus option to buy or sell to meet your needs

18-month fixed term contract with the opportunity to apply for permanent roles at the end

Excellent benefits including private medical insurance, pension, season ticket loan and flexible benefits including an allowance of £175 per month to put towards benefits of your choice from Tech products, gym memberships, cycle to work, to giving to charity.

You also get 2 CSR days where you get the opportunity to make a real difference to local communities and charities that matter to you.

Your Development – You’ll get

Challenging, stretching and rewarding work right from the start

Our full support and guidance to achieve your Level 3 Insurance Practitioner – claims apprenticeship which incorporates the CertCII qualification.

– A personalised development plan to support your professional and soft skills development

An in-house experienced buddy and mentor, to help show you the ropes and support you on your journey

– lots of opportunities to get involved in groups outside of your day to day work to grow your network, learn from others and give back to the community through our CSR initiatives.

After the programme

At the end of the programme, you will have the opportunity to apply for a permanent role in one of our teams that interests you and if successful we will continue to develop you and support your qualifications towards the full ACII.

Is our Apprentice programme for you?

  • Enjoy analysing data and problem solving?
  • Are you able to communicate the complicated in a simple way?
  • Have an eye for detail?
  • Enjoy working collaboratively and building strong relationships?

If this sounds like you, and you want to continuously learn and go the extra mile this is the programme for you.

What you need

An unrestricted right to work in the UK

– Be a current resident in the UK and have lived in the UK for 3 years

–  Able to commute to central London

Not hold a higher qualification in the same or similar subject

3 or more A-Levels or equivalent (A-C)

GCSE in Maths and English – grade 4 (C) or equivalent

 IT skills, including Microsoft Excel

 

About us

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

Summary

Starting in September 2025, our program will give you the opportunity to develop a range of skills while spending two years supporting our liability claims team with new and existing clients, including collection of evidence, handling document management for the team and developing and maintaining peer relationships with brokers and clients.

Training courseInsurance professional (level 4)

HoursMonday to Friday, 9.00am to 5.00pm.

35 hours a week

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Some of your specific responsibilities during apprenticeship could include:

  • You will handle Marine claims, managing the process from start to finish, ensuring timely and accurate resolutions.
  • You will provide excellent customer service, keeping clients informed and ensuring their needs are met throughout the claims process.
  • You will maintain accurate claims records, ensuring that all information is properly documented and easily accessible.
  • You will work with colleagues in other teams, collaborating to resolve claims efficiently and support clients effectively.

Where you’ll work

ALLIANZ HOUSE

60 GRACECHURCH STREET

LONDON

EC3V 0HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance professional (level 4)

Equal to higher national certificate (HNC)

Course contents
  • Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures.
  • Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations.
  • Can proactively identify, generate and develop relationships and networks that support the role, including but not limited to internal/external/market led/professional and peer relationships. Can leverage relationships to improve the reliability of customer service based on customer feedback. Engages with and supports colleagues so that they are empowered to resolve customers issues within organisational guidelines.
  • Takes ownership for delivering in their area of responsibility. Finds ways to progress and meet commitments when issues arise, being creative where appropriate. Escalates issues and decisions where necessary. Identifies and proposes business process improvements .
  • Applies legal and regulatory requirements to work compliantly, whilst promoting a culture of treating customers fairly. Assesses whether organisational processes and procedures and those that follow them are compliant with legal and regulatory requirements.
  • Provides technical advice and support to others on complex insurance matters.

Your training plan

Insurance professional level 4

Starting in September 2025, our claims apprentice program will give you the opportunity to develop a range of skills while spending two years working in London with one of our claims teams. In addition to on-the-job development, you’ll spend 20% of your time participating on a Level 4 Insurance Specialist apprenticeship program which will enable you to apply for your diploma in Insurance from the Chartered Insurance Institute. This is an ideal opportunity for anyone looking to embark on a career in claims and will provide you with the knowledge, skills and behaviors for success.

Requirements

Essential qualifications

A Level or equivalent in:

  • Any (grade Any)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

This position is designed for those holding 3 A-levels (or equivalent). Those with a higher level of qualification, such as a bachelors degree, are advised to apply to one of our other early careers program or direct entry roles. You must have achieved Level 2 in English and Math (equivalent to GCSE grade 9-4/ A*-C)

About this company

At Allianz Commercial, we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, Allianz Commercial) has the major risks covered when it comes to protecting businesses.

https://careers.allianz.com/job/London-Marine-Claims-Apprentice-EC3V-0HR/1160693401/ (opens in new tab)

After this apprenticeship

Our apprenticeship program is the perfect opportunity to start your career in the insurance industry with a global company. You are likely to progress into a claims role upon completion of this apprenticeship but you may choose to follow one of the many and varied alternative career paths that the insurance industry offers.

Ask a question

The contact for this apprenticeship is:

DAVIES LEARNING SOLUTIONS LIMITED

The reference code for this apprenticeship is VAC1000298738.

Apply now

Closes in 16 days (Saturday 15 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company’s website.

We have an excellent opportunity to join as a claims technician. This role would be the ideal role for a school leaver or someone wanting to get their first job within the London Market. In this position, you will be working with our internal systems and a lot of numbers, so if you are quick to learn, eager to progress and someone who is a self starter – this would be the ideal role for you. In this position, you will gain invaluable claims exposure and work directly with the executive claims team, who have a wealth of experience.

Role Responsibilities

  • Ensure a swift response and settlement of claims, whilst constantly reviewing service standards
  • Ensure timely processing of all claims documents and answer enquires relating to claims processing
  • Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
  • Maintain and update in-house systems
  • Liaise with placing teams and other areas of Miller to ensure overall client requirements are met
  • Prepare statistical claims data for both internal and external use
  • Maintain strong client and market relationships as appropriate
  • Perform quality control checks on all documentation
  • Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
  • Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.

Experience

  • Enthusiastic, and able to demonstrate examples of initiative and self-motivation
  • Organised and able to manage deadlines, with excellent attention to detail
  • Experience of working within an insurance role desirable, and Claims experience is advantageous
  • Experience of working in an office or corporate environment preferable

 Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.

For further information on our initiatives in this area these please click here.

We recognise that many individuals are balancing careers with commitments outside of work and we are open to discussing flexible working situations. We also recognise that there may be adjustments we can make to support your application. Please feel free to discuss your requirements with your recruiter or our HR team.

About the job

Responsibilities

  • To assist with the handling of Reinsurance Treaty and Facultative Property and Casualty claims arising from Excess of Loss, Proportional Treaty and Facultative business written by Berkley Re UK (BRUK).
  • To assist the claims adjusters to ensure claims are managed proactively and efficiently in accordance with the prevailing business, legal and regulatory environment.

Qualifications

  • To carry out administrative taks as required
  • To ensure accuracy of data contained within claims system.
  • To assist with the handling of claims arising on policies written by BRUK ensuring accurate reserve calculations and managing cross market exposures.
  • To action claims on Docosoft and Direct claims advices where required, assist with the processing of treaty statements and cash calls, expediently and within internal KPI’s, minimum standards and market expectation.
  • To develop and maintain good working relationships with the Underwriting, Actuarial and Finance Teams.
  • To review and maintain internal databases with relevant claims data.
  • To comply with relevant company procedures and policies.
  • To act in accordance with BRUK Claims philosophy.
  • To contribute to enhancements and modifications to claims processes and systems to generate sustained improvement.
  • To carry out any ad hoc claims related projects as required.

Person Specification: Knowledge, Skills and Experience

  • Ability to manage time, manage projects, meet deadlines and prioritise effectively.
  • Ability to work as part of a team as well as well as work on own initiative.
  • Computer literate with good working knowledge of the Microsoft Office suite.
  • Proactive and Professional
  • Customer focused
  • Presentable and a good communicator (verbally and in writing)
  • Desire to work towards a relevant professional qualification as required.

The Role

This role sits in our London Market Claims Centre, within our Claims Division. The role is part of a structured development programme aimed towards developing our Claims Underwriters of the future.

For the first year, you will have the opportunity to spend time with each our four claims teams (Property & APC, Casualty, Crisis Management and Marine, Energy and Speciality). You will then handle a portfolio of straightforward claims whilst continuing to develop your technical knowledge.

Key Responsibilities

  • To proactively handling a portfolio of straightforward claims from first advice to settlement across all lines of business. Interacting with key internal and external stakeholders on claims related matters.
  • To service brokers and clients, providing prompt and efficient claim resolution, within clearly defined authority limits.
  • As appropriate, appoint and manage experts to assist in claim investigation and resolution.
  • To assist in providing regular feedback to senior management and underwriters.
  • Contribute to the strategy of the London Markets Claims Team and ensure its successful delivery.
  • Help maintain strong relationships across the business.
  • To work under the direction and supervision of the LMCC Team Leader and to assist as required in all aspects of tasks delegated to the LMCC team, including claim adjustment and associated administration reporting.
  • To take ownership of own development and look for opportunities to expand your technical knowledge, including completion of your ACII exams.

The ideal Candidate

  • Educated to at least A Levels with grades achieved of A*-C
  • Excellent people skills
  • A confident communicator with demonstrable communication skills both oral and written
  • An ability to work well within a team
  • A willingness to learn
  • Someone who can analyse complex issues but is also pragmatic and solution orientated
  • An ability to use own initiative and confidence in making decisions
  • Ability to question the norm and seek ‘a better way’
  • Good mathematical skills and report writing capability

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Hiscox Values

Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

This is an exciting opportunity to join MS Amlin in an entry-level role, where you will receive comprehensive training and development. We are seeking a motivated school leaver or graduate who is eager to start their career in the thriving insurance industry. If you are passionate about building a career in the claims space, we would love to hear from you.

Job Purpose

  • To be responsible for the proactive handling of claims within authority for Casualty Reinsurance classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values.
  • To provide consistent delivery of a TRUSTed, first-class claims experience to clients, brokers and internal stakeholders in adherence with all MS Amlin policies, procedures, controls and our claims philosophy

What You’ll Spend Your Time Doing

  • To handle claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where approrpriate,  to ensure consistent delivery of superior level of claims service and proactive claims resolution.
  • To proactively monitor claims to ensure Cedant reserves and Ultimate’s are captured (where applicable) and valid claims are settled promptly with a tight control of costs where applicable throughout lifecycle
  • To ensure all claims handling responsibilities adhere to MS Amlin procedures, controls and Lloyd’s/FCA/PRA/J-SOX regulatory requirements and individual performance results in green Claims KPIs
  • To participate in and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement –  sharing knowledge with team and colleagues – to foster consistent superior service delivery and optimal working environment for all.
  • To learn to analyse claims data and provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
  • To work together with responsible underwriters to create and or support a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
  • To build and strengthen relationships with peers, brokers and service providers in the market.
  • To proactively achieve required claims team strategic objectives and participate in business modernization initiatives to transform current claims proposition towards our vision for a TRUSTed, market-leading claims service proposition
  • To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
  • To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation

What We Are Looking For

  • Service-orientated – passionate about claims resolution and client experience
  • Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
  • Strong ability to build trust and manage relationships with external and internal stakeholders
  • Decision-making – proven sound judgement and decision making capability, even under time-pressure
  • Problem-solving – ability to break down complex issues and spot trends, patterns and interdependcies
  • High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
  • Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their  ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements

Experience & Skills Required:

  • A strong interest in pursuing a career in claims.
  • Some work experience in the insurance industry would be a plus.
  • GCSE in Maths and English or equivalent at grade 4 or above
  • A ‘Level results in A-C range
  • Previous experience and knowledge of Microsoft Office e.g. Excel.

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

  • Competitive Base Salary
  • Performance Related Discretionary Bonus
  • Holiday: 28 days core annual leave, and you can buy up to 5 days
  • Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
  • Private Medical: cover for yourself. Family members/dependants can be added.
  • Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits.
  • Life Assurance: 5 x annualised base salary
  • Enhanced Parental Leave (maternity and paternity): 6 months full pay, entitled from day 1.
  • Continuous Learning Approach: Including study support with professional qualifications.
  • Carers Leave: 5 days full pay.
  • Employer Supported Volunteering: 3 days volunteering leave – full pay.
  • Annual health screening
  • Give as you earn
  • Cycle to work
  • Season ticket loan
  • Green car scheme  
  • Retail discount platform

About the job

If you’re looking for a career that will both challenge and support you, you’re in the right place.

At Ardonagh we’re always looking for our next generation of leaders who will help to build and grow our businesses of the future, so we’re excited to be offering talented young graduates the opportunity to take those all-important first steps on their own unique career journey with us.

We believe that you should choose a career path that you’re passionate about and one that can really take you places, with a company that will support you every step of the way. So why not explore a career in insurance with us, and we’ll help you to begin it in the best way possible.

A DIVERSE AND REWARDING CAREER IN INSURANCE

The places we visit, the hobbies we enjoy, the people and pets we love – insurance is a far-reaching career choice with products and services required all over the world. And as a leading independent insurance distribution platform and top 20 global broker, there really is no end to the opportunities to explore at Ardonagh.

Ardonagh’s strength lies in its people – a network of over 10,000 talented experts who work across an array of insurance specialisms including broking, claims and underwriting, and powered by professionals in support function roles such as HR, IT, finance and legal.

And you could be one of them! Whatever your passion, whatever your interest, we believe you can make it happen within our portfolio of companies.

A DIFFERENT KIND OF GRADUATE PROGRAMME

We’re not a typical insurance business, and we’re proud of that fact. We like to do things a bit differently, and that goes for our Graduate Programme too.

Beginning in September each year, The Ardonagh Graduate Programme provides a tailored learning pathway within a structured, supported and connected environment, that complements and supports the day-to-day roles and responsibilities our graduates carry out in their chosen business areas.

So, you choose the role, and we’ll provide you with the best possible start to your career in it.

Our offer to you

You’ll be based in one of our leading businesses where you’ll receive specialist technical training tailored to you your specific role, which is supported by the Ardonagh Academy Graduate Programme, delivered through a blend of online sessions, self-managed projects and in-person events.

Sound good? If you’re ambitious, have a flexible mindset and are ready for a challenge, we want to hear from you. In return, we’ll give you the freedom to explore your potential and the toolkit to accelerate your career with us!

The Graduate Programme is for 12 months beginning in September 2025, but we hope your journey with us will last much longer.

For further information about the Graduate Programme please go to https://ardonagh.com/careers/graduates/

LOCATION

Multiple locations throughout the UK, Europe and internationally.

Please note some roles are fully remote/homeworking.

How To Apply

Click “Apply” to start your application now. Complete the application form and upload your CV, it’s as easy as that!

Applications are now open until Friday 24 January 2025.

In an industry that never stands still, neither do we. The Ardonagh Group was founded in 2017 and has grown to become the UK’s largest independent insurance distribution platform and a top 20 broker globally. Our best-in-class entrepreneurial and specialist brands cover a network of 150+ locations worldwide and have a combined workforce of more than 9,000 people. Across our portfolio, we offer a highly diversified range of insurance-related products and services across the full insurance value chain in the UK, Ireland and broader international markets. From complex multinational corporations to individuals purchasing personal insurance policies, our understanding of the communities we serve, together with our scale and breadth, allows us to deliver a broad range of product and risk solutions to meet the needs of a rapidly evolving market.

Find us on LinkedIn or visit www.ardonagh.com.

#AD

Applications for our 2025 internship scheme are now open!

CFC’s student internship scheme is a 9-week immersive program for summer 2025. You’ll solve real-world challenges and work alongside cross-functional teams at one of the fastest growing insurance businesses in the UK.

This is a paid in-person internship scheme, based in our London office, and is suitable for students in year 13 through to their final year of university. As an intern you’ll support real projects, receive an introduction to the insurance industry and develop highly transferable skills through a tailored training programme.

CFC has been consistently voted one of the best places to work in the UK by our employees. We invest in our people and enjoy a culture that is friendly, supportive, and fun. Come join us!

What to expect

As an intern you’ll work in our London office on either an underwriting, claims, business operations or technology team.

Along the way you’ll receive an in-depth insight to the insurance market and learn from some of the best and brightest minds in the business, gaining valuable connections to help you launch your career.

This is an in-person internship scheme, we will expect all successful candidates to be in the office full time to gain the most out of this experience.

For 2025 we have opportunities in the following teams:

  • Underwriting (Cyber)
  • Underwriting (Technology)
  • Underwriting (Media)
  • Underwriting (Transaction liability)
  • Underwriting (Healthcare and medical malpractice)
  • Underwriting (Professional liability)
  • Digital distribution
  • Claims
  • Legal
  • Marketing
  • Compliance
  • Operations
  • Actuarial

Make your mark in Claims

AIG is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will make an impact

When you join AIG, you will be part of a connected cohort community of early career talent participating in a program that equips you with learning experiences and skills needed to launch your career. From day one you will develop your knowledge and understanding of AIG and the insurance industry and learn new skills through meaningful on-the-job experiences and instructor led masterclasses. Through exposure to senior leaders, mentoring circles, networking, and volunteering you will build connections with colleagues across the organization. Collectively these different experiences are designed to enable you to make an impact and build a rewarding and successful career.

What you’ll need to succeed

AIG seeks candidates who have excelled in previous work experience, demonstrated outstanding academic and extracurricular achievement, possess strong analytical, quantitative, and interpersonal skills, and are enthusiastic about and committed to the insurance industry.

We also look for a diverse background of experience, culture and thought. Successful candidates typically have a global perspective and a team-oriented track record.

Required

Bachelor’s or Master’s degree to be received no later than June 2025.

Programme dates

The Early Career Analyst program will start at the end of July 2025.

Locations

Early Career Analyst positions are in-person opportunities and are available in London. When we work in the office, we experience greater connections with opportunities to collaborate, innovate and learn together.

Ready to make change happen?

We would love to hear from you. To be considered, an online application, including a CV, is required.  Please apply at www.aig.com/campus.

You can also complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life at AIG! Get started by enrolling here.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Make your mark in Claims

AIG is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

AIG’s Summer Interns are immersed in the day-to-day operations of a fast-moving, global insurance company. During the 10-week program, you will gain valuable, hands-on experience and insurance industry knowledge, working with leaders on dynamic projects, with plenty of opportunity for challenges, learning and achievement.

Summer Interns join one of our key business teams, which offers a unique opportunity to obtain core technical knowledge and professional skills in a diverse environment. In addition to meaningful on-the-job experiences, interns will join instructor-led masterclasses, hear directly from senior leaders, and build meaningful connections through mentoring circles, networking events and volunteering.

Following completion of the program, interns may be considered for an Analyst role beginning in the summer of 2026.

What you’ll need to succeed

AIG seeks candidates who have excelled in previous work experience, demonstrated outstanding academic and extracurricular achievement, possess strong analytical, quantitative and interpersonal skills, and are enthusiastic about the insurance industry.

We also look for a diverse background of experience, culture and thought. Successful candidates typically have a global perspective and a team-oriented track record.

Required

Bachelor’s or Master’s degree to be received no later than June 2026.

Program dates

Our 2025 UK Summer Internship Program will run from June 16 to August 22, 2025.

Locations

Early Career Summer Intern positions are in-person opportunities and are available in London. When we work in the office, we experience greater connections with opportunities to collaborate, innovate and learn together.

Ready to make change happen?

We would love to hear from you. To be considered, an online application, including a CV, is required.  Please apply at www.aig.com/campus.

You can also complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life at AIG! Get started by enrolling here.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Summer Intern to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

AIG is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

AIG’s Summer Interns are immersed in the day-to-day operations of a fast-moving, global insurance company. During the 10-week program, you will gain valuable, hands-on experience and insurance industry knowledge, working with leaders on dynamic projects, with plenty of opportunity for challenges, learning and achievement.

Summer Interns join one of our key business teams, which offers a unique opportunity to obtain core technical knowledge and professional skills in a diverse environment. In addition to meaningful on-the-job experiences, interns will join instructor-led masterclasses, hear directly from senior leaders, and build meaningful connections through mentoring circles, networking events and volunteering.

Following completion of the program, interns may be considered for an Analyst role beginning in the summer of 2026.

What you’ll need to succeed

AIG seeks candidates who have excelled in previous work experience, demonstrated outstanding academic and extracurricular achievement, possess strong analytical, quantitative and interpersonal skills, and are enthusiastic about the insurance industry.

We also look for a diverse background of experience, culture and thought. Successful candidates typically have a global perspective and a team-oriented track record.

Required

Bachelor’s or Master’s degree to be received no later than June 2026.

Program dates

Our 2025 UK Summer Internship Program will run from June 16 to August 22, 2025.

Locations

Early Career Summer Intern positions are in-person opportunities and are available in London. When we work in the office, we experience greater connections with opportunities to collaborate, innovate and learn together.

Ready to make change happen?

We would love to hear from you. To be considered, an online application, including a CV, is required.  Please apply at www.aig.com/campus.

You can also complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life at AIG! Get started by enrolling here.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

 

Closing date for applications is 10th November 2024. We are looking to host an Assessment Centre on 4th December 2024.

Start date: January 2025

Explore. Analyse. Cultivate. Collaborate. Innovate.

Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development, and you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is an exciting permanent opportunity for an individual who is looking for an Insurance apprenticeship where you will get the opportunity to work on various different claims while also learning about all elements of Insurance as you learn and develop across a Level 3 Apprenticeship.  This role will suit someone who is interested in the field of Insurance claims, with the ability to adapt to changing workloads and someone who can communicate at all levels.

The business we write is truly varied – from large global manufacturing, retail and hospitality risks to smaller, middle market companies, care homes and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.

The team use their expertise to seamlessly handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centres around the customer.

You will be based in our London office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combing both remote and office working. You will also be required, on occasion, to travel and attend our Ipswich office.

DISCOVER  your opportunity

What will your essential responsibilities lead up to including?

  • Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise
  • Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility
  • Ensuring all claims are reserved wherever possible, within the company guidelines.
  • Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required.
  • Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
  • Effective diary management of all claims through use of a diary system, will allow adjusters to review their claims every 90 days
  • Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
  • Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
  • Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
  • Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
  • Preparing for and presenting large claim activity to the Management / Leadership team.
  • Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
  • Liaising with Brokers / Co-insurers / other Defendants as and when required
  • Manage all Litigated cases effectively and within company practices and expectations. Adjusters will always be in control of the claim.
  • Managing static and inactive claims across the wider team as required.
  • Analysing data sets to expose outliers and anomalies as part of the performance management regime while adhering to company data protection guidelines

You will report to a Claims Manager.

SHARE your talent

We’re looking for someone who has these abilities and skills:

  • An interest in handling Insurance claims
  • Confident and effective communication skills, both written and spoken
  • Excellent organization skill
  • Happy to work on team activities or individually
  • Competent in all Microsoft suite products
  • A high level of numeracy and an attention to detail
  • Preparedness to seek guidance or authority when uncertain – be accountable
  • A true commitment to achieving excellence
  • Ability to prioritise tasks and responsibilities
  • Educated to A Level standard or equivalent experience as a minimum

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Overview

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

The role

This is an entry level position suitable for someone looking to start their career in Claims Operations. This is an excellent opportunity to gain experience in the Insurance industry, with a focus on claims operations, data management tools, statistical insights, and reporting.

The Claims Operations Analyst will be responsible for the delivery of claims operational workstreams, data insights, and claims performance metrics, as well as day to day operational tasks.  This includes successful claims service delivery, operational functionality and to ensure the good health of the IQUW claims function meets the IQUW vision and values along with Lloyd’s and regulatory best practices, relevant legislation, and legal frameworks.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

  • Collaborate with colleagues to respond to customer data requests & deliver efficient data solutions.
  • Produce daily/weekly/monthly/quarterly reports.
  • Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy.
  • Data integrity improvements across claims to include claims performance packs/dashboards.
  • Collating data and monitoring of performance of external third-party providers to IQUW claims team.
  • Considering automation of processes and procedures where available
  • Demonstrate and champion an inclusive culture that reinforces the company brand, values, and behaviours.

Qualifications, skills, and experience

  • A-Levels, High School Diploma, or University degree.
  • Experience of data insights or operational experience preferred but not essential.
  • Proficiency with Microsoft Excel, Power BI and other core business systems; and Strong presentation skills.
  • Basic IT skills, understanding of how to work with databases, spreadsheets and digital systems.
  • Ability to develop and maintain strong relationships with both internal and external stakeholders.
  • Excellent communication and written skills, for interacting with team members, management, and clients/customers of the claims function.

Desirable behavioural attributes

  • Highly organised with a clear ability to prioritise and deliver on allocated tasks.
  • Data analytical and operational skill set.
  • Excellent written and oral communication skills.
  • Positive and energetic team attitude.
  • Focused on performance and driving results.
  • Builds strong relationships and leverages off them to achieve outcomes.
  • Owns judgements and uses commercial awareness to reach them.

Benefits

  • Competitive Benchmarked Salary
  • 25 days holiday
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • The option for professional qualifications and study support

Additional Information

  • A full job description can be seen here.

The successful candidate is expected to participate in a wide range of tasks within the function and across the business and will receive market-leading bespoke training in order to become a Claims Adjuster. This will ultimately be within one or more of our many lines of business (e.g. Property, Energy, Aviation, Marine, Casualty).  The role includes working closely with other teams within Convex such as Underwriting, Portfolio Optimisation (actuarial, pricing, etc.), Finance, Operations, Legal and Compliance.

Providing an exceptional claims service is about being accountable to our clients and delivering when they need it most.

Key Responsibilities

  • Being a key member of the Claims Team by delivering an unparalleled excellent service to our clients
  • Building a solid foundation in all classes of claims
  • Learning the technical aspects of claims and insurance terms and conditions alongside and within the Claims team.
  • Working closely with Claims specialists on individual claims and the wider portfolio
  • Liaise directly with stakeholders across the business
  • Building relationships with clients and brokers

Benefits

  • Competitive Salary
  • 30 days Annual Leave
  • Birthday Leave
  • 10% Employer Pension Contribution
  • Private Health Insurance Medical Cover
  • Group Income Protection
  • Life Assurance Cover
  • Income Protection
  • Enhanced Parental Leave
  • Annual Health Check
  • 3 days of Volunteer Leave each year
  • 10 days of help with care (elder/ childcare) through Bright Horizons
  • £1,300 to spend on learning & wellbeing
  • Give as You Earn
  • Cycle to Work

About Convex Insurance

In 2019, Stephen Catlin and Paul Brand co-founded Convex with $1.7bn of initial committed capital to underwrite insurance and reinsurance for complex specialty risks. The company has since received an A.M. Best rating of A (Excellent) and regulatory approval to operate in London, Bermuda, Luxembourg and United States.

We have also welcomed leaders in their fields from across the insurance industry, bringing a diversity of thought and approach.We live our values in every facet of our business:


Earn our reputation
Everything we do affects how others see us. Our success depends upon our reputation, for which all of us share responsibility.
Straightforward and fair
We tell it like it is, with fairness, dignity and respect. We strive to do the right thing always, however hard it seems.
Determined to improve
However good we are, we are not complacent. We know we can always be better and we never stop trying to improve.
Inspired by opportunity
We come to the market and to every client engagement without baggage. There is no limit to what we can achieve together.
Enjoy being different
We feel positive about change and we are not afraid to try new things in our quest for a better way for clients, stakeholders and colleagues to do business.

Convex is looking to find a talented graduate to join our Claims Operations team who would help to drive our ambition for excellent claims service.

This is a non-adjusting role within Claims team providing a range of operational services to Claims Adjusters supporting the delivery of unparalleled service to our clients. The successful candidate is expected to have a strong analytical mindset and desire to drive change. They will participate in a wide range of tasks within the function and will receive market-leading bespoke training.

Key Responsibilities

The successful candidate will have a varied operational role and will include a variety of tasks including:
  • Being a key member of the Claims Team supporting our Adjusters in delivering excellent service to our clients.
  • Supporting various projects within the team to streamline processes and increase use of automation / AI.
  • Learning the technical aspects of claims and insurance terms and conditions to support operational understanding.
  • Analyzing data and developing reports for activities, including measuring the performance of Claims service or identifying data inaccuracies.
  • Support the management and oversight of third parties handling claims on behalf of Convex.
  • Engaging key stakeholders across the business including Underwriting, Finance & Actuarial.
  • Building relationships with clients and brokers

Benefits

  • Competitive Salary
  • 30 days Annual Leave
  • Birthday Leave
  • 10% Employer Pension Contribution
  • Private Health Insurance Medical Cover
  • Group Income Protection
  • Life Assurance Cover
  • Income Protection
  • Enhanced Parental Leave
  • Annual Health Check
  • 3 days of Volunteer Leave each year
  • 10 days of help with care (elder/ childcare) through Bright Horizons
  • £1,300 to spend on learning & wellbeing
  • Give as You Earn
  • Cycle to Work

About Convex Insurance

In 2019, Stephen Catlin and Paul Brand co-founded Convex with $1.7bn of initial committed capital to underwrite insurance and reinsurance for complex specialty risks. The company has since received an A.M. Best rating of A (Excellent) and regulatory approval to operate in London, Bermuda, Luxembourg and United States.
We have also welcomed leaders in their fields from across the insurance industry, bringing a diversity of thought and approach.We live our values in every facet of our business:


Earn our reputation
Everything we do affects how others see us. Our success depends upon our reputation, for which all of us share responsibility.
Straightforward and fair
We tell it like it is, with fairness, dignity and respect. We strive to do the right thing always, however hard it seems.
Determined to improve
However good we are, we are not complacent. We know we can always be better and we never stop trying to improve.
Inspired by opportunity
We come to the market and to every client engagement without baggage. There is no limit to what we can achieve together.
Enjoy being different
We feel positive about change and we are not afraid to try new things in our quest for a better way for clients, stakeholders and colleagues to do business.

Role Summary

As a Claims Technician Apprentice, you’ll be at the heart of our operations, managing claims across a diverse range of business classes. This role is ideal for someone ready to jump into the insurance industry through an apprenticeship and make a significant impact! Plus, you’ll have the chance to complete a Level 3 Insurance Practitioner Apprenticeship and study for your CII exams, setting you up for a successful career in insurance.

By the end of your apprenticeship programme, you will be able to carry out the following role accountabilities:

  • Global Claims Handling:Manage a portfolio of international claims, gaining exposure to diverse cases internationally.
  • Expert Referrals:Handle referrals on claims, making key decisions within your authority.
  • Collaborate with Providers:Work closely with capacity providers, keeping them updated on claims developments and helping prepare monthly reports.
  • Reinsurance Coordination:Liaise with the Outwards Reinsurance team to ensure they are informed about significant claims.
  • Networking:Build and maintain strong relationships with Claims Brokers and key external experts.
  • Claims Setup:Prepare and review the initial setup of claims entries, ensuring accuracy from the start.
  • Data Analysis:Assist the claims team with the preparation and analysis of management information (MI).
  • Performance Monitoring:Support the Head of Claims in monitoring the performance of our claims management outsourcing service provider.
  • Professional Interaction:Engage regularly with brokers, actuaries, and senior claims specialists.
  • Additional Duties:Take on various tasks as assigned, contributing to the overall success of the team.

Role Requirements

  • At least 5 A-C equivalent Grade GCSE’s including English and Maths.

Skills and Abilities

  • Excellent verbal and written communication skills.
  • Strong organisational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
  • Familiarity with MS Office suite.
  • Ability to collaborate effectively with internal and external stakeholders, fostering positive working relationships.
  • Proactive attitude with a willingness to take on new challenges.

Management Duties

  • No

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry’s finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we’re limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

  1. You must act with integrity.
  2. You must act with due skill, care and diligence.
  3. You must be open and cooperative with the FCA, the PRA and other regulators.
  4. You must pay due regard to the interests of customers and treat them fairly.
  5. You must observe proper standards of market conduct.
  6. You must act to deliver good outcomes for retail customers.

Are you in your penultimate year at university and looking to do a Placement year?

We are offering students with an interest in insurance the chance to kick-start an amazing career in the industry!

As part of the Liberty Mutual Insurance Group (LMIG), our global, award-winning business strives to make the world a safer place by providing continuity in an unpredictable world. The Liberty International Insurance (LII) and Liberty Mutual Reinsurance (LMRe) Placement Year Program will provide you with the opportunity to shape and influence your own career path.

The Placement Programme:

Our program provides insights into how our high-performing, global organisation operates within the insurance industry. You’ll have the opportunity to apply your knowledge, skills, and insights in a real-world setting, joining a business area that aligns with your interests and abilities. During your placement, you’ll gain hands-on experience with exciting projects within a specific area that you will be aligned to; such as Underwriting, Claims, Surety, Exposure Management, Portfolio Management and Data Analytics.

What You Can Expect:

Throughout your Placement Year, you’ll experience what it’s like to work at LII/LMRe. You’ll be welcomed into a team and work on live projects with skilled and experienced colleagues, giving you the chance to dive in, take initiative, and make a real impact.

We offer an initial training programme along with tailored development, networking, and mentoring opportunities. These will provide you with the industry knowledge and exposure to our international locations and global industry leaders necessary for success.

While on placement, you’ll receive a competitive salary, with the opportunity to secure a place in our Graduate programme upon successful completion.

What You Need to Succeed:

We’re looking for university students in their penultimate year, predicted to achieve a 2:1 or equivalent, who:

  • Are creative, innovative, and digitally oriented, embracing new ideas to futureproof our business.
  • Are open-minded, resilient, and focused on building sustainable, collaborative relationships.
  • Possess a passion for data-driven analytics and a talent for transforming complex data into actionable business insights.
  • Are fluent in English, both written and verbal (additional languages are a plus).
  • Have the right to work in the UK.

What We Can Offer You:

At LII/LMRe, we value diversity, inclusion, and collaboration. We actively encourage students from varied backgrounds, including those with disabilities, to apply. We know that bringing together diverse perspectives helps us make better decisions, deliver innovative solutions, and reach our goals.

As part of Liberty Mutual Insurance Group, we benefit from the strength of approximately 45,000 employees across 800+ offices worldwide, enjoying a culture of inclusivity, long-term stability, and financial strength.

We are an equal-opportunity employer, committed to a healthy work-life balance, corporate social responsibility, and ESG initiatives across our business.

In addition to a competitive benefits package, we reward individuals based on performance, ability, and attitude.

An example of some of the teams you have the opportunity to work in:

  • Exposure Management

Supports Underwriting teams with modeling of natural catastrophe (e.g., earthquake, windstorm) and non-catastrophe risks (e.g., terrorism).

Assists in decision-making for underwriting and pricing, helping to optimise portfolios, manage risk limits, and provide post-event loss estimates.

Collaborates with various departments across the business.

Preferred degree: Natural Science, Geography, Mathematics, Science, or Business; proficiency in Excel is a plus.

  • Underwriting

Underwriters assess risk and work with brokers to create policies that balance clients’ needs with company risk.

Various lines of business, such as Marine, Construction, and Property insurance, offering insight into diverse insurance practices.

Preferred degree: Various

  • Management Information (MI) and Analytics

Provides the business with data to support effective decision-making within Underwriting, Management and other business functions. It consists of several specialised teams:

Insights Team: Acts as the face of the MI department, liaising with the business to understand and meet its data needs.

MI Services: A technical team responsible for maintaining and creating databases.

Claims Team: Handles data and insights related to claims.

Governance Team: Ensures data management policies and compliance.

Reconciliation Team: Manages data reconciliation processes.

Operational Performance Team: Monitors and reports on operational metrics and performance.

Preferred degree: Mathematics, Statistics, IT, Business, or related disciplines namely STEM disciplines.

  • Portfolio Management

Supports the underwriting process by analysing risk profiles and creating tailored insurance solutions for clients.

Offers exposure to various lines of business and portfolio management strategies.

Works with experienced underwriters to balance profitability and risk.

Preferred degree: various

  • Operations

Ensures smooth business operations by working across multiple functions to support growth and innovation at Liberty.

Helps improve processes to drive efficiency and project delivery.

Preferred degree: various

  • Claims

Engages in managing insurance claims, from assessing losses to negotiating settlements with clients.

Collaborates with underwriters, brokers, and legal teams to resolve complex claims, gaining insight into the claims process’s impact on client relationships and the business.

Preferred degree: various

  • Surety

Surety bonds and guarantees, such as bank letters of credit, provide financial security in business transactions and are essential in regions with high construction activity and regulated industries.

The surety market is led by major insurance groups, with Liberty Mutual as the largest global provider, and London as a key hub for non-US underwriting.

A career in surety offers diverse skill development in areas like credit analysis, legal expertise, and client relationship management.

Recruitment Timeline:

  • Online applications open
  • Online assessment and interview
  • Assessment Centers

About this job

Job Type: Graduate Programme
Start date: September 2025
Employer Industry: Insurance
Company size: 5,000+
Company type: Public Company
Deadline: 06/01/2025
Degrees Accepted: Any

Job description

Who are Markel?

Welcome to Markel where we take great pride in what we do. To us, insurance isn’t just a policy – it’s a vital promise that gives people and businesses the confidence to move forward, each and every day. Here, you’ll find exceptional people, without the ego. People who’ll bring out your best, and support you at every step, because it’s who we are and the secret to our success.

We are a leading global speciality insurer with a truly people first-approach. With over 5,000 employees across the globe, finding creative solutions for complex risks is our passion. And our broad array of tools and knowledge allows us to create tailored coverage solutions for even the most complex needs.

Our international business is made up of two core divisions: Wholesale and National Markets, through these we offer innovative products and services. Our international business is located throughout UK, Europe, Canada and Asia Pacific.

We pride ourselves on having accessible leadership, an inclusive culture and a focus on empowerment- we call this The Markel Style. This is brought to life through our employee led networks via ‘The Style In Action’, which are centred around inclusion, community, well-being, recognition and innovation.

We’ve come a long way since Sam Markel dreamed big in 1930, but in our eyes, our journey is just getting started. Come see what you can achieve by applying for one of our open vacancies.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

The opportunity

Markel international is the perfect place to kick-start your career in the insurance industry and we are seeking passionate graduates to join our Wholesale Claims team. Throughout the structured training programme you will be supported by senior claims adjusters, whom all have extensive knowledge and experience in their field. Markel’s supportive management style and training will make you a well-rounded claims professional, significantly enhancing your career development through the many progressive opportunities available.

The award-winning team manages claims arising from our seven core business lines; Marine, Energy, Equine, Trade Credit Political Risk and Surety, Professional and Financial Risks, Cyber and International Casualty.

As a graduate on the Wholesale Claims programme, you will be assigned to either the Professional and Financial Risks (PFR) or Marine team with an opportunity to spend time with/learn about other classes of business.

What you’ll be doing

As a trainee claims adjuster, you’ll become an expert in your field, with the ability to assess claims and provide support to your clients should the worst happen. Within the programme you will:

  • Take part in structured training conducted by senior employees with an extensive amount of knowledge in the industry to ultimately help successful candidates learn the fundamentals of insurance.
  • Work alongside claims adjusters and lawyers to manage the end-to-end claims process.
  • Analyse claims data to monitor for trends and create reports.
  • Collaborate across other business areas such as Actuarial and Legal and Regulatory to uphold regulatory requirements.
  • Build relationships with key stakeholders across the business including underwriters, actuaries and finance.
  • Collaborate and problem-solve with departments to successfully complete a range of challenging yet rewarding tasks which will shape you into an experienced claims specialist over a period of time.
  • Study towards a credible Chartered Institute of Insurance Advanced Diploma (ACII) via a Level 6 Senior Insurance Professional Apprenticeship.
  • Attend regular check-ins to review performance so that you have every opportunity to progress and gain more autonomy within your role.

What’s in it for you

  • You’ll get support every step of the way – we know that starting out in a new role and industry can be daunting but Markel’s ego-free environment gives you all the support that you need to go further and achieve great things.
  • Your development doesn’t just stop after your programme. Markel are committed to you and your long-term career -there are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
  • A genuine culture of camaraderie – at Markel, our shared values aren’t buzzwords. We really mean what we say in the Markel Style, and walk the talk, every day.
  • Enjoy your free coffee as you admire 360 degree views of London from our office on the 27th floor of the Walkie Talkie building!
  • Be part of our growing early careers community – through 121 buddy support, socials and other events you will have every opportunity to network and build great relationships with your peers both inside and outside of Markel.
  • Competitive starting salary with an excellent package – including; private medical insurance, financial education, hybrid work structure, gym discounts, cycle-to-work scheme, motor breakdown cover, income protection and additional countless benefits that will be shared at the first stage of the process!

Our must haves

Markel are looking for candidates who:

  • Patient, proactive, resilient and committed graduates, looking for a long-term career in claims.
  • Resilient and analytical thinkers who are confident working with data.
  • Ability to maintain high standards of accuracy and demonstrate initiative & self-discipline.
  • Are collaborative, loves building relationships, brings out the best in others, making our culture the stuff of envy.
  • Recognise the vital role our work plays in the world and are passionate about playing your part, in any way that you can.
  • Are always looking for ways to innovate and improve what we do.
  • Are proactive and committed to making a meaningful difference everyday.
  • Have achieved or are on track to achieve a 2:2 in any discipline.

Are you ready to play your part?

It only takes 30 seconds to register your interest in these roles, and we’ll support you throughout the full application process.

About this job

Job Type: Graduate Programme
Start date: September 2025
Employer Industry: Insurance
Company size: 5,000+
Company type: Public Company
Deadline: 06/01/2025
Degrees Accepted: Any

Job description

Who are Markel?

Welcome to Markel where we take great pride in what we do. To us, insurance isn’t just a policy – it’s a vital promise that gives people and businesses the confidence to move forward, each and every day. Here, you’ll find exceptional people, without the ego. People who’ll bring out your best, and support you at every step, because it’s who we are and the secret to our success.

We are a leading global speciality insurer with a truly people first-approach. With over 5,000 employees across the globe, finding creative solutions for complex risks is our passion. And our broad array of tools and knowledge allows us to create tailored coverage solutions for even the most complex needs.

Our international business is made up of two core divisions: Wholesale and National Markets, through these we offer innovative products and services. Our international business is located throughout UK, Europe, Canada and Asia Pacific.

We pride ourselves on having accessible leadership, an inclusive culture and a focus on empowerment- we call this The Markel Style. This is brought to life through our employee led networks via ‘The Style In Action’, which are centred around inclusion, community, well-being, recognition and innovation.

We’ve come a long way since Sam Markel dreamed big in 1930, but in our eyes, our journey is just getting started. Come see what you can achieve by applying for one of our open vacancies.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

The opportunity

An exciting opportunity has come up to join Markel International’s National Market division as a graduate. The National Markets Insurance Graduate Programme is designed to equip you with the knowledge, skills and behaviours you will need to build a successful career in insurance. Whilst working in this team, you’ll develop a breadth of knowledge and understanding of our business as you rotate between a number of insurance divisions, including underwriting, claims, business development and operations. The insurance division is a diverse team of c400 exceptionally talented and collaborative individuals.

There are a number of career pathways to pursue after completing this rotational scheme, depending on where your interests and strengths lie. Whether it’s underwriting, claims, business development or something else, Markel will work with you to ensure that you are supported as you develop your career with us beyond the programme.

This programme sits within Markel’s National Markets division. National Markets is responsible for accessing ‘local’ businesses that tend not to leave a country’s borders, working with regional brokers to deliver specialist insurance solutions for individuals, businesses, and professionals. The National Markets division is sub-divided into three regions, UK, Canada and Continental Europe.

What you’ll be doing

As a graduate on the rotational programme, you’ll have the opportunity to develop a breadth of knowledge of their business area as well as expertise within each of your rotations. Through this programme you will:

  • Take part in structured training conducted by senior employees with an extensive amount of knowledge in the industry to ultimately help successful candidates learn the fundamentals of the business of insurance.
  • Assist with core tasks that support the overall department workload and strategy, whether that be underwriting, claims adjusting, business development or operational processes.
  • Work in an environment where you will be able to gain valuable experience through on-the-job, technical and professional skills training.
  • Learn the terms and acronyms used by specialists across the insurance sector.
  • Collaborate and problem-solve with departments to successfully complete a range of challenging yet rewarding tasks which will shape you into an experienced insurance professional over a period of time.
  • Learn how to assess, rate, quote and underwrite the client’s risk.
  • Draft written reports and develop financial models to analyse client-specific projects.
  • Analyse data, including premium rates and risk analysis.
  • Study towards a credible Chartered Institute of Insurance Advanced Diploma (ACII) via a Level 6 Senior Insurance Professional Apprenticeship.
  • Attend regular check-ins to review performance so that you have every opportunity to progress and gain more autonomy within your role.

What’s in it for you

  • You’ll get support every step of the way – we know that starting out in a new role and industry can be daunting but Markel’s ego-free environment gives you all the support that you need to go further and achieve great things.
  • Your development doesn’t just stop after your programme. Markel are committed to you and your long-term career -there are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
  • A genuine culture of camaraderie – at Markel, our shared values aren’t buzzwords. We really mean what we say in the Markel Style, and walk the talk, every day.
  • Be part of our growing early careers community – through 121 buddy support, socials and other events you will have every opportunity to network and build great relationships with your peers both inside and outside of Markel.
  • Competitive starting salary with an excellent package – including; private medical insurance, financial education, hybrid work structure, gym discounts, cycle-to-work scheme, motor breakdown cover, income protection and additional countless benefits that will be shared at the first stage of the process!

Our must haves

Markel are looking for candidates who:

  • Are collaborative, loves building relationships, brings out the best in others, making our culture the stuff of envy.
  • Recognise the vital role our work plays in the world and are passionate about playing their part, in any way they can.
  • Are always looking for ways to innovate and improve what we do.
  • Are proactive and committed to making a meaningful difference everyday.
  • Have achieved or are on track to achieve a 2:2 in any discipline.

Are you ready to play your part?

It only takes 30 seconds to register your interest in these roles, and we’ll support you throughout the full application process.

In good company.

We’re a global specialty insurance and reinsurance company enhanced by data and technology, focused on producing sustainable underwriting profitability and delivering significant shareholder value.

Headquartered in Bermuda, we operate on a global basis, with over 550 employees and key underwriting operations in London, Bermuda, the US and Dublin.

We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business.

We’re looking for

This London-based internship provides an exciting opportunity to spend 8 weeks gaining valuable insight, knowledge & skills in the world of specialty insurance.  You will have the opportunity to work across Hamilton Managing Agency’s various teams and departments including Claims, Underwriting and Actuarial.

This role would suit penultimate year university students, and/or those who might be looking for entry level opportunities in the coming year and would benefit from an introduction to the insurance industry.

Hamilton Global Specialty is our multi-platform, specialty insurer operating primarily through a Lloyd’s Syndicate and Dublin operating company with a managing general agency in the US.

What your internship will include

  • A combination of on-the-job learning and formal development through which you will gain work experience and transferable skills to aid you in future career opportunities
  • Rotations within some of Hamilton’s key departments
  • Insight into the world of insurance, including the Lloyd’s of London insurance market
  • Introductions to our business operations, working with many professionals across multiple disciplines, including underwriting specialty lines
  • Running and owning a project with our support, with the opportunity to present the outcomes to Hamilton executives at the end of the programme

What you require for the role

  • A keen and demonstrable interest in the Insurance industry
  • A willingness to learn and to push the limits of your knowledge and skills in a fast-paced, innovative and exciting environment
  • Good communication skills
  • Good numerical abilities
  • Proficient in Microsoft Office
  • Team player but able to work on your own initiative
  • Ability to work from our London office at least four days per week (Mon-Thurs)
  • Open, innovative and inclusive mindset
  • Collaborative spirit

What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

To apply, please submit your CV and a brief covering letter outlining your interest in Hamilton and an internship in the insurance industry.

The deadline for applications is Friday 8th November 2024.

The internship will run from mid-June to early August 2025.

This will be a paid internship.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

AIG is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will make an impact

When you join AIG, you will be part of a connected cohort community of early career talent participating in a program that equips you with learning experiences and skills needed to launch your career. From day one you will develop your knowledge and understanding of AIG and the insurance industry and learn new skills through meaningful on-the-job experiences and instructor led masterclasses. Through exposure to senior leaders, mentoring circles, networking, and volunteering you will build connections with colleagues across the organization. Collectively these different experiences are designed to enable you to make an impact and build a rewarding and successful career.

What you’ll need to succeed

AIG seeks candidates who have excelled in previous work experience, demonstrated outstanding academic and extracurricular achievement, possess strong analytical, quantitative, and interpersonal skills, and are enthusiastic about and committed to the insurance industry.

We also look for a diverse background of experience, culture and thought. Successful candidates typically have a global perspective and a team-oriented track record.

Required

Bachelor’s or Master’s degree to be received no later than June 2025.

Program dates

The Early Career Analyst program will start at the end of July 2025.

Locations

Early Career Analyst positions are in-person opportunities and are available in London. When we work in the office, we experience greater connections with opportunities to collaborate, innovate and learn together.

Ready to make change happen?

We would love to hear from you. To be considered, an online application, including a CV, is required.  Please apply at www.aig.com/campus.

You can also complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life at AIG! Get started by enrolling here.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Closing date for applications is 15th November 2024. We are looking to host an Assessment Centre on 5th December 2024.

Start Date: January 2025

Explore. Analyse. Cultivate. Collaborate. Innovate.

Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development, and you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly varied – from large global manufacturing, retail and hospitality risks to smaller, middle market companies, care homes and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.

This is an exciting permanent opportunity for an individual who is looking for an Insurance apprenticeship where you will get the opportunity to work on various different claims while also learning about all elements of Insurance as you learn and develop across a Level 3 Apprenticeship.

The team use their expertise to seamlessly handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centres around the customer.

This role will suit someone who is interested in the field of Insurance claims, with the ability to adapt to changing workloads and someone who can communicate at all levels.

You will be based in our Ipswich office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combing both remote and office working. You will also be required, on occasion, to travel and attend our London office.

DISCOVER  your opportunity

What will your essential responsibilities lead up to including?

  • Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise
  • Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility
  • Ensuring all claims are reserved wherever possible, within the company guidelines.
  • Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required.
  • Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
  • Effective diary management of all claims through use of a diary system, will allow adjusters to review their claims every 90 days
  • Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
  • Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
  • Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
  • Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
  • Preparing for and presenting large claim activity to the Management / Leadership team.
  • Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
  • Liaising with Brokers / Co-insurers / other Defendants as and when required
  • Manage all Litigated cases effectively and within company practices and expectations. Adjusters will always be in control of the claim.
  • Managing static and inactive claims across the wider team as required.
  • Analysing data sets to expose outliers and anomalies as part of the performance management regime while adhering to company data protection guidelines

You will report to a Claims Manager.

SHARE your talent

We’re looking for someone who has these abilities and skills:

  • An interest in handling Insurance claims
  • Confident and effective communication skills, both written and spoken
  • Excellent organization skill
  • Happy to work on team activities or individually
  • Competent in all Microsoft suite products
  • A high level of numeracy and an attention to detail
  • Preparedness to seek guidance or authority when uncertain – be accountable
  • A true commitment to achieving excellence
  • Ability to prioritise tasks and responsibilities
  • Educated to A Level standard or equivalent experience as a minimum

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

THE ROLE

Associate Claims Adjuster – Specialty Lines

London, UK

AXA XL, the P&C specialty risk division of AXA, is known for solving complex risks for mid-sized companies, multinationals, and even some inspirational individuals. We don’t just provide insurance, we reinvent it. We believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service, and colleague development. Our environment centers around the customer.

This role sits within the Specialty Claims team. As an Associate Claims Adjuster, you will play a critical role in the team by supporting critical tasks and will develop your knowledge of specialty lines products and claims handling, ultimately managing and resolving claims for our customers. You will work closely with your manager, coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader, underwriting team, brokers, clients, and experts on assigned claims, taking ownership of critical issues relating to claims management.

DISCOVER your opportunity

What will your essential responsibilities include?

  • Performing critical tasks that support the claims department’s ability to deliver superior service to clients and meet regulatory requirements.
  • Developing your claims handling competency for Specialty Lines claims. Depending on your level of experience, you will handle claims within a personal authority to good technical standards and quality. You will develop your claims handling capabilities to undertake:
  • Legal and policy liability assessment
  • Investigation, coverage analysis, negotiation, settlement, and defense, including litigation management
  • Ensuring that communications, new claims, and notifications are dealt with in a timely manner, identifying trends, and reporting to relevant stakeholders, including supporting Underwriting and Actuarial teams in connection with claim trends, marketing, and business development.
  • Providing superior customer service to policyholders and brokers. Actively maintaining and developing client relationships through contact with clients and brokers in respect of day-to-day claims handling, understanding, and acting appropriately in respect of clients’ needs.
  • Instructing and controlling surveyors, loss adjusters, solicitors, and experts in connection with day-to-day claims handling, ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – A&H, ELA, Sports, Media & Entertainment.

SHARE your talent

We’re looking for someone who has these abilities and skills:

  • Capable analytical and problem-solving skills
  • Comfortable communicating with different stakeholders
  • Ability to operate to tight deadlines in a pressured environment
  • Works to establish relationships and collaborate effectively across the business, leveraging those relationships in the achievement of goals and objectives
  • Appetite to learn and develop various skills within the claim function
  • Good PC and systems skills (relevant AXA XL systems, MS Windows, Word, Excel, Outlook, and PowerPoint)

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunities and will consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we are committed to attracting, developing, advancing, and retaining the most diverse workforce possible and creating an inclusive culture where everyone can bring their full selves to work and reach their highest potential.

  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity, disability, and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family-friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: We’re committed to protecting and restoring nature by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: We’re building a net-zero strategy, developing insurance products and services, and advancing investment in societal-led solutions.

Integrating ESG: Incorporating ESG considerations into our internal processes builds resilience. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them.

For more information, please see axaxl.com/sustainability

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role

2 Year Rotational Graduate Programme

Location

London

Department

  • Underwriting
  • Claims
  • Operations

Duration

2 Year Graduate Programme, with an opportunity to apply for a permanent role upon conclusion.

Graduate Programme

  • Are you a passionate, focused graduate/current final year University student looking for an exciting graduate opportunity within a market leading insurer located in London? If so, Arch’s 2-Year Graduate Programme could be for you!
  • Our rotational Graduate Programme is aimed at individuals looking to launch their career within the insurance industry, giving you the opportunity to make an impact from day one.
  • You’ll spend time in our Underwriting, Claims and Operations teams, where you’ll receive full training and development to help you discover what a career in the London Market can look like.
  • The programme will commence September 2025, and we welcome applications from current final year students/graduates from any degree discipline.
  • The Graduate Programme journey will provide you with:
    • An enriched experience of the different business areas within Arch
    • Knowledgeable mentors
    • The knowledge and skills required to be successful
    • Learning and development opportunities
    • Support and time dedicated to studying towards professional qualifications (CII)

Graduate Programme – Key Dates

  • Wednesday 2nd October 2024: Application window opens
  • Friday 28th February 2025: Application window closes
  • Successful applicants will be contacted week commencing 3rd March 2025 and invited to an assessment centre
  • Monday 24th & Tuesday 25th March 2025: Assessment centres
  • Monday 7th April – Friday 18th April 2025: Online interviews
  • Successful candidates will be sent offers week commencing 21st April 2025
  • Monday 15th September 2025: Graduate Programme start date

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Claims Summer Internship

The Claims Summer Internship is an 8-week focused placement, targeted to students entering the penultimate year of their undergraduate or graduate education.  This will be an opportunity for the intern to embed themselves into the Claims department within Arch to obtain knowledge and professional skills, whilst gaining a comprehensive understanding of the distinct roles within the team.

The Summer Internship runs from Monday 23rd June 2025 – Friday 15th August 2025 and is a paid opportunity.

Throughout the 8 weeks you will have the opportunity to:

  • Assist in the management of bordereaux claims.
  • Assist Claims Handlers with keeping updated correspondence on files.
  • Where instructed, agree payments and reserves on relevant systems.
  • Attend networking opportunities with our Brokers and experts
  • Work independently on projects

Key Tasks & Responsibilities will include:

  • Adhering to the Arch Insurance UK Ltd reserving philosophy and ensuring claims are reserved in a consistent and accurate manner.
  • Responsibility for handling losses within delegated authority.
  • Writing and reviewing internal large loss reports
  • Representing Arch in a lead and follow capacity in the London market.
  • Work alongside our technical experts i.e. lawyers, loss adjusters and forensic accountants.
  • Review and provide feedback on the performance of Third Party Administrators (TPAs)

Summer Internship Programme – Skills Developed

Throughout the Summer Internship Programme, you will receive comprehensive training and support, to develop the following skills:

  • Knowledge and understanding of the claims handling process, within the London Market.
  • Communication & Negotiation Skills – ability to adapt your communication style for a variety of audiences.
  • Commercial Thinking – understanding of the insurance market and its customers.  Regulatory and Compliance awareness.
  • Teamwork – ability to work as part of a team.
  • Organizational discipline with ability to work independently using imitative and without guidance.
  • Deliver Results – based on defined objectives and timescales.
  • Ability to build and maintain both internal and external professional relationships.
  • Proficient interpersonal, and written and oral communication skills, in addition to customer service skills in order to provide end user/business owner systems support.

Qualifications & Experience

  • Expected/achieved minimum 2:1 classification in any degree discipline

Arch seeks candidates who have excelled in previous work experience, demonstrated outstanding academic and extracurricular achievement, possess strong analytical, quantitative, and interpersonal skills, and are enthusiastic about the insurance industry.

Key Dates

  • Wednesday 2nd October 2024: Application window opens
  • Friday 24th January 2025: Application window closes
  • Successful applicants will be contacted week commencing 27th January 2025 and invited to an online interview
  • Monday 3rd February – Friday 14th February 2025: Online interviews
  • Successful candidates will be sent offers week commencing 17th February 2025
  • Monday 23rd June 2025 – Friday 15th August 2025: Summer Internship

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

THE ROLE

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities, and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle. Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions, and contingency, covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 2,300 people globally, hosting a wonderful diversity of cultures, experiences, and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers – 1) Be bold 2) Strive for better 3) Do the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious I&D & Sustainability targets are testament to this.

Early Careers at Beazley

From spaceships to subsea ships and from major sporting events to celebrity concerts, specialist insurance is an exciting place to be. Beazley is the largest Lloyd’s syndicate, and the market leader in products such as Cyber – you can read our full story back on the main Early Careers Academy Page.

There’s no better place to launch your career! All programmes have been designed by respected senior leaders who sponsor the programmes and you – setting you up for continued success. All programmes have personal and professional development built in, and a fantastic support network set-up to help you thrive.

We’ll welcome you to the family and to show our commitment to you, you’ll start as a full-time Beazley employee from day 1. This entitles to you all our renowned benefits, from free lunch and reimbursed office travel to flexible religious holidays and private medical cover.

Our non-hierarchical structure and friendly culture make Beazley a fantastic launchpad for your career – we can’t wait to welcome you!

The role

Join Lloyd’s largest syndicate and be part of a global operations team, supporting our Underwriting and Claims team.

Make a difference each day by ensuring the smooth running of all operational processes and procedures while learning on the job.

Our globally aligned Underwriting and Claims Operations teams provides bespoke support to Underwriters and Claims Managers worldwide, where things get real and our market leading policies are used to help customers in times of crisis.

We ensure the smooth operation of back office duties so our Underwriters and Claims Managers can focus on making decisions, while we identify areas with room for improvement and implement logical efficient processes.

Professional Development Information:

Alongside the Beazley UK Early Careers Academy Development offering, you will also work on development and progression pathways specific to your chosen programme.

Apprentices will gain their CII Certificate through the relevant Level 3 or 4 apprenticeship standard whilst on programme

Entry Criteria

  • 3 A Levels A-C +
  • 5x GCSEs grade 9-4 including Maths and English

UK Application Process

Our application process is designed with you in mind, we aim to make the process as interactive and as two-way as possible- we want you to get to know us as much as we get to know you!

All stages are designed to assess your future potential – not any experience you may or may not have. Behind the scenes we also undertake adverse impact testing at each stage to ensure that our processes are fair and equitable. If you have any adjustment requests, you can let us know at any time. Best of luck!

Don’t meet all the requirements? At Beazley we’re committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement in the JD, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

THE ROLE

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities, and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle. Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions, and contingency, covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 2,300 people globally, hosting a wonderful diversity of cultures, experiences, and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers – 1) Be bold 2) Strive for better 3) Do the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious I&D & Sustainability targets are testament to this.

Early Careers at Beazley

From spaceships to subsea ships and from major sporting events to celebrity concerts, specialist insurance is an exciting place to be. Beazley is the largest Lloyd’s syndicate, and the market leader in products such as Cyber – you can read our full story back on the main Early Careers Academy Page.

There’s no better place to launch your career! All programmes have been designed by respected senior leaders who sponsor the programmes and you – setting you up for continued success. All programmes have personal and professional development built in, and a fantastic support network set-up to help you thrive.

We’ll welcome you to the family and to show our commitment to you, you’ll start as a full-time Beazley employee from day 1. This entitles to you all our renowned benefits, from free lunch and reimbursed office travel to flexible religious holidays and private medical cover.

Our non-hierarchical structure and friendly culture make Beazley a fantastic launchpad for your career – we can’t wait to welcome you!

The role

As a Claims Business Management graduate, you will embrace your natural curiosity as to how things work & why they work a particular way. You will enjoy identifying & implementing solutions to a broad variety of problems & working to make the business run more efficiently. ​

The Claims Business Management team is the engine room of the claims department, supporting our award winning (240 strong) Global Claims Team. Our mission is to ensure that our claims professionals are set up for success. Our mission takes many forms, be that; how we effectively manage our many vendor partnerships; how we maximise the power of our extensive claims data; how we refine our business processes to achieve peak efficiency; or how we work to transform our business in line with the evolving world around us (e.g technology advancements, new insurance product offerings, regulatory change). We have our fingers on the pulse of the business, partnering with a multitude of colleagues from different departments, always striving to deliver positive change that will allow our claims professionals to stay at the top of their game.

Members of the Claims Business Management graduate programme will participate in 4 training rotations. In each rotation, you will focus on a different function of the Claims Business Management team. You will deep dive into each function, flexing your growing Business Analyst skillset by working with a broad set of stakeholders to enact positive change.

Your workload will be varied, and you can expect to be working with colleagues on strategic projects as well as internal department / team level initiatives. You will support the business with gathering & documenting requirements, recommending solutions for business needs, implementing strategies, designing business processes & working with our IT team to make improvements to our business systems.

Professional Development Information

Alongside the Beazley UK Early Careers Academy Development offering, you will also work on development and progression pathways specific to your chosen programme.

Beazley will support you in achieving your “BCS International Diploma in Business Analysis” whilst on the programme. We will further support your growth with a variety of on & off the job training opportunities & experiences.

Entry Criteria

  • 2:2 degree or above in any discipline from any university.

UK Application Process

Our application process is designed with you in mind, we aim to make the process as interactive and as two-way as possible- we want you to get to know us as much as we get to know you!

All stages are designed to assess your future potential – not any experience you may or may not have. Behind the scenes we also undertake adverse impact testing at each stage to ensure that our processes are fair and equitable. If you have any adjustment requests, you can let us know at any time. Best of luck!

Don’t meet all the requirements? At Beazley we’re committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement in the JD, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.