What you’ll be doing?

• Support client advisory teams in managing complex insurance requirements
• Assist with negotiation to secure the best possible terms for clients
• Develop business relationships and contribute to company growth
• Over time, take ownership of transaction processes and client engagements

What are we looking for?

No experience or technical knowledge is required – we’ll teach you everything you need to know!

• Strong quantitative analysis skills and ability to code.
• Motivated self-starters who are keen to move into the insurance industry.
• A determination and willingness to learn.
• Strong written and verbal communication skills.
• Ability to work well as part of an open and collaborative team.
• Analytical individuals who have a keen eye for detail.
• Articulate and personable individuals who are excited to and comfortable presenting to stakeholders at all levels.
• You must have full unrestricted right to work in the UK.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

The Opportunity

At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge
technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary data
ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to
join an exciting business powered by the latest technology, and are energised by collaboration, big
ideas and making a meaningful impact on our partners, then this role is for you: Casualty Claims
Adjuster

About Us

Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for
the industry. Our open underwriting model connects data, insight and people to enable stronger
decisions and more dynamic portfolio management, bringing greater transparency, clarity and
confidence to our partners and to the way the whole market works.
We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and
2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly,
modern offices foster creativity and connection, while our partnership with Google Cloud, where we
are celebrated as a success story, demonstrates our commitment to innovation and technology at the
highest level.
At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak
up, listen up. If you’re looking to join a a modern team with bold ambitions and real momentum, we’d
love to meet you.

The Role:

As an Associate Data Operations Analyst, you will play a pivotal role in ensuring the smooth, accurate,
and timely flow of delegated authority data into Carbon’s ecosystem. Working closely with the Data
Operations Team Lead, you’ll help maintain exceptional service standards, drive data quality, and
support key stakeholders across the business.
This position is ideal for someone who thrives in a detail-oriented environment, enjoys problem
solving, and wants to contribute to a modern, data-driven underwriting platform.

Key Responsibilities

Operational
• Process incoming bordereaux ensuring accuracy, completeness, and compliance with agreed
service levels.
• Oversee the end-to-end bordereaux collection process, proactively identifying delays or risks
and driving timely resolutions.
Stakeholder & Third-Party Engagement
• Communicate effectively with internal teams including Underwriting, Claims, and Finance to
escalate issues, provide updates, and support decision-making.
• Liaise directly with brokers, coverholders, and third-party administrators (TPAs) to resolve data
issues and ensure smooth data submissions.

Data Quality & Problem Solving
• Investigate and resolve data discrepancies, performing reconciliations to ensure confidence in
downstream reporting and analytics.
Continuous Improvement
• Contribute to the evolution of Carbon’s delegated data processes, tools, and controls.
• Support initiatives that enhance automation, governance, and overall operational efficiency.

Preferred Level of Experience
• Excellent knowledge of Microsoft Office suite, particularly Excel
• Demonstrated analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication skills and the ability to work collaboratively in a fast-paced
environment.
• High level of attention to detail, with a strong focus on accuracy, data quality, and data integrity.

Company Benefits

• 30 days holiday per calendar year pro rata
• Day off for birthday
• Hybrid
• Private Health Insurance through AXA
• Income Protection
• Generous pension contribution
• Tech/Bike/EV scheme

The Opportunity

At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge
technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary owned
data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you
want to join an exciting business powered by the latest technology, and are energised by
collaboration, big ideas and making a meaningful impact to our partners, then this role is for you.

About Us

Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for
the industry. Our open underwriting model connects data, insight and people to enable stronger
decisions and more dynamic portfolio management, bringing greater transparency, clarity and
confidence to our partners and to the way the whole market works.
We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and
2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly,
modern offices foster creativity and connection, while our partnership with Google Cloud, where we
are celebrated as a success story, demonstrates our commitment to innovation and technology at
the highest level.

At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail,
Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum,
we’d love to meet you.

The Role:

The purpose of this role is to provide administrative and operational support to the claims team while
developing a strong foundational understanding of claims handling, delegated authority structures,
and claims performance analysis.

Key responsibilities include:

• Supporting the management and maintenance of claims bordereaux, ensuring accurate and
complete data capture.
• Assisting with the coordination of TPA audits, including scheduling, tracking actions, and
monitoring outcomes.
• Supporting the onboarding of new TPAs, including preparation of documentation and
maintenance of trackers.
• Assisting with the setup and monitoring of loss funds.

• Preparing TPA meeting minutes and tracking follow-up actions.
• Supporting the management of claims records, including static claims and diary management.
• Conducting diary and file reviews to ensure claims progression.
• Assisting with internal audits and regulatory reporting (including Solvency II).
• Monitoring and chasing performance MI submissions.
• Supporting the production of claims data and performance analysis.
• Managing shared mailboxes and responding to queries.
• Assisting with administration of external experts and service providers.
• Supporting ad hoc projects and process improvement initiatives.

Required Experience

• Interest in insurance, claims, or financial services
• Strong organisational and time management skills
• High attention to detail and accuracy
• Good communication and interpersonal skills
• Confidence working with data and Microsoft Excel
• Proactive attitude and willingness to learn
• Ability to manage multiple tasks and priorities

Benefits

• 30 days holiday per calendar year pro rata
• Birthday off
• Hybrid working
• 50% monthly gym membership contribution
• Private Health Insurance through AXA
• 10% pension contribution
• Life insurance
• Electric vehicle and cycle to work salary exchange schemes

Introduction

Work as part of the North American team servicing business as required by the Division, the role offers elements of on the job and off the job learning leading to an insurance industry recognised qualification. Throughout the programme the jobholder will be required to evidence their knowledge, skills, competence and ability in the job role. The main purpose of the role is to provide administrative support to the Technical Team and Broking Divisions ensuring the client needs are met.

Responsibilities

Day to day client servicing from initial submission of risks to hand over to technical team for invoicing. Including:

• Create and maintain electronic files
• Draft Open Market Reform Contracts including endorsements and any adjustments, ensuring conditions and terms of cover in response to client’s needs.
• Produce client documentation as required by departmental procedures, complying with internal service standards and FCA, ensuring Contract Certainty.
• Diary subjectivities/premium payment warranties and conditions and liaise with client and Broker to ensure they are complied with
• Prepare statistical analysis including loss runs where necessary
• Accurately complete check lists ready for processing in Cheltenham
• File all documents in a timely manner so they are accurate and up-to-date.
• Liaising with Cheltenham to ensure prompt and accurate issuance of invoices
• Build strong working relationships with Amwins/Amwins Global Risks International offices and independent producers, underwriters, and Cheltenham, attending internal and external meetings as required.
• Check Client/Insurer/and Third Party accounts are approved and set up in the broking system, preparing approval forms where necessary
• Ensure compliance with external and internal guidelines and procedures at all times.
• Review internal reports and liaise with Cheltenham teams to ensure all client cashes and aged debts are cleared
• Undertake any other responsibilities which may become necessary for the proper performance of the role

Knowledge/Skills/Qualifications

• Able to follow documented processes and procedures for the production of documentation, data entry and information management
• Proficient user of Microsoft Office programmes/Outlook and Internet Explorer
• Can manage own workload and act independently
• Strong communication skills (including written and verbal (both internally and externally
• Aptitude for mathematics
• Understanding and affinity for relationship building
• Ability to work collaboratively with others – strong interpersonal skills

Date: 1^st July

Time: 5pm – 7pm

Location: WTW

Target Age Group: 16 – 18 Students

Description: This is a panel event about “Your Financial Future” covering various topics such as University, Budgeting and Careers in Insurance, followed by refreshments and an opportunity to network with Insurance Professionals.

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you’ll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Role Purpose

To support the Financial Lines Underwriting divisions through defined administrative responsibilities

Responsibilities:

• Enter risk and policy data in to the Underwriting system(s) within the defined Service Level Agreements.
• Undertake peer-to-peer quality assurance checks within the defined Service Level Agreements.
• Ensure all risk and policy queries are communicated through the appropriate channels and responded to in a timely manner.
• Process unmatched USMs within the defined Service Level Agreements and escalate any issues through the appropriate channels.
• Ensure all tasks are completed for month-end close.
• Assist with credit control and provide support to the credit control team with aged debt and excess cash queries when required.
• Attend team, departmental and divisional meetings to build, and maintain, internal relationships and continue understanding of the business.
• Scan and store all documentation in to the document management storage folders as required.
• Ensure that Underwriting files are complete and accurate. Obtain any outstanding items from the underwriting team.
• Assist with, and drive forward, company projects as required.
• Assist with the training of new team members and act as a Subject Matter Expert as requested by the management team.
• Undertake other appropriate ad-hoc tasks as requested by the management team.
• Maintaining business logs and renewal pipeline spreadsheets.
• Assist with peer review
• Ensure PBQA/CC is complete
• Assist with collating information for binder/lineslip renewals
• Assist FL Portfolio analyst as required
• Responsibilities are all internal focused, UWAs will be required to deal with brokers and external third parties. Thinking aged debt, chasing brokers for missing file documents, etc.
• Assist with internal and external audits
• Ad hoc reporting as required
• Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the Company’s standards for Treating Customers Fairly.
• Manage any potential conflicts of interest to avoid disrepute to the company’s integrity.
• Advise Compliance of any complaints immediately.

Experience:

This is the perfect opportunity for a candidate with 6 months’ – 1 years office experience or a recent graduate or a well qualified school leaver. The ideal candidate will be highly numerate, have a strong work ethic, high attention to detail, excellent IT and analytical skills and possess the drive to advance their career within the Insurance sector.