Introduction to the role
The Lloyd’s Market Association (LMA) has a newly created vacancy for a Claims Operations Apprentice.
This 18 month apprenticeship programme is suited to individuals with an interest in commencing a career within the insurance sector, whilst benefiting from a structured apprenticeship programme.
Upon successful completion, you will gain a Certificate in Insurance from the Chartered Insurance Institute (CII), alongside an apprenticeship qualification. The apprenticeship standard you will work towards is Level 3, Insurance Operations Practitioner (Financial Services Administrator). Please click the link for full details: Institute for Apprenticeships
Place of work
The LMA office is on Gallery 4 of the Lloyd’s building. One Lime Street, London, EC3M 7DQ. Applicants will need to have the ability to work from our offices 3 to 4 days per week.
Working hours
35 hours per week.
Salary
£25,000
Key accountabilities
Alongside your studies, you will:
- Support the LMA claims team in delivering key initiatives and projects.
- Monitor, track and communicate progress against team objectives and committee activities, ensuring records are kept up to date.
- Contribute to projects by researching industry topics, preparing surveys and analysing results.
- Assist in the creation of reports and newsletters, sourcing relevant content.
- Prepare materials for external presentations.
- Help organise and facilitate educational seminars and events for claims professionals.
- Develop an understanding of the risk and regulatory environment within the Lloyd’s Market.
- Embody and uphold the LMA values and the LMA Charter in your work and interactions.
Entry criteria
- GCSEs in Maths and English (grade 4 or above) are required, plus 3 x A Level passes or equivalent qualifications (including, but not limited to, BTEC, T Levels, International Baccalaureate, NVQ, VTQs).
- Successful completion of London Market Claims Operations Job Simulation. Please see below.
NB: Due to Apprenticeship regulations, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for.
The LMA have recently introduced two new online job simulations designed to showcase career opportunities in claims. Developed in partnership with Forage, these immersive simulations offer students a hands-on learning experience.
In order to apply for our apprenticeship, it is a requirement to complete the London Market Claims Operations Job Simulation: Start Free Programme
During the Forage programme, you will have the opportunity to step into the shoes of a professional in the claims operations team – the part of the insurance world that puts businesses and individuals back on their feet after disaster strikes. You will complete tasks that replicate how these professionals deliver the practical and financial support that can make all the difference in how well and how fast society, businesses and people recover when something goes wrong.
The LMA is not an insurance company, therefore this apprenticeship will not give you experience in the handling of claims. The LMA’s claims team provides leadership on strategic, technical and operational matters that impact the specialty insurance companies that it represents.
Application deadline: 21 March 2025
Please note that the next stage of this application process for successful candidates will involve an assessment centre, which will take place during the week commencing 31 March.
Introduction to the Lloyd’s Market Association
The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. All 55 Lloyd’s managing agencies, with a total market stamp capacity of approximately £52.6bn in 2024, and all Lloyd’s members’ agents, are members of the LMA.
We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy.
Person specification
Education and qualifications
GCSEs in Maths and English (grade 4 or above) are required, plus 3 x A Level passes or equivalent qualifications (including, but not limited to, BTEC, T Levels, International Baccalaureate, NVQ, VTQs).
General skills / qualities
- Personable and enjoys working collaboratively with high levels of engagement.
- Passionate about developing knowledge and learning new skills.
- Enjoys working in a structured and organised manner, managing time and tasks effectively.
- Able to work independently with confidence and initiative.
- Good at researching and presenting findings through presentations, spreadsheets, reports, and newsletters.
Experience
No previous experience is required.
LMA values
The LMA firmly believes that robust values at the heart of the organisation bolster its performance and enable the successful execution of strategy. We have five primary values that we strive to embody across the business in everyday practice. These are:
- Trusted: Our expertise and independence enables us to influence, support and positively impact the market
- Passionate: We are committed to help the market succeed and achieve great outcomes for our members
- United: As a representative voice of our members, we connect and work as a team with our communities to achieve the best outcomes for our members
- Bold: We strive to be courageous in what we do, allowing us to lead, challenge and think innovatively
- Inclusive: We enrich the marketplace by developing people and seeking ideas from a wide variety of backgrounds, cultures and skills. We embrace a diverse and flexible workplace and take action against non-inclusive behaviour
By encouraging these values internally, the LMA hopes that they will permeate beyond the business and into the marketplace, helping create a more dynamic, modern, and productive working environment.