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Commercial Risk

Commercial Risk Solutions offers risk advisory, risk transfer and structured solutions that help organisations and individuals better identify, quantify and manage their risk exposure.

Our Commercial Risk teams are responsible in helping clients protect their business in a world increasingly exposed to new risks, whether that’s extreme weather events or the emergence of AI, and Aon aims to provide a tailored approached to risk transfer as well as our extensive ability to support with risk management advice and services.

Join our Client Management – Commercial Risk Apprenticeship programme as a valued and permanent employee from day one. Working alongside your colleagues, you will be supporting clients in the management of their insurance programmes. This includes both the placement and supporting our clients with risk identification. You will have the unique responsibility of supporting with some well-known brand names, ensuring they have the insurance cover, which could include a wide range of insurance from property through to cyber.

We have apprentice opportunities in the following teams and locations.

For the London based apprenticeships, please note we will allocate you to a team once you have successfully completed an assessment centre. Please use the information below to support your research into the different teams.

Corporate Team

Locations: Redhill

Overview: We work with specialists across the UK to provide technical advice, programme strategy and discuss risk management proposals to our commercial clients from mid-range size to multinationals across a wide range of sectors. By reviewing their risks and exposures, we aim to minimise loss where possible.

Global Broking Centre Claims

Locations: Chelmsford

Overview: Our Global Claims teams at Aon handle claims for first advice to settlement, providing a bespoke service that best serves our clients needs. We work in a complex contractual environment, handling claims in all regions throughout the world, actively adding value throughout the claims process. Day to day we interact with clients, insurers, reinsurers, loss adjusters and internal Aon colleagues making this a truly exciting role.

Aon Underwriting Managers (AUM)

Locations: Chelmsford / Redhill

Overview: AUM is Aon’s in house managing general agent. They undertake underwriting, aggregation and claims handling services on behalf of insurers. We focus primarily on commercial insurance products across Accident and Health, Property and Casualty, Terrorism, Energy, Financial Lines and Marine sectors. Aon clients have a global footprint, so we work closely with a number of insurer partners in the UK (Company markets and Lloyd’s) to ensure we have the licensing capability to meet client needs

Your role as a Client Management – Commercial Risk Apprentice

As an apprentice, you will be working as a Business Support Specialist, and will play a key part in supporting clients and helping the team manage expectations and delivering on time for our clients.

You will be supported by your colleagues, some having experience of the Aon apprenticeship programme previously, and others who will provide coaching from their experience of working in the Insurance market for many years.

Prepare to make an immediate impact, as our structured training programme will build your knowledge of Aon and commercial insurance, as well as putting you through your industry recognised professional qualifications.

You will be supported to develop your professional skills and future career progression. During your apprenticeship through your skills development, you will build meaningful professional relationships with colleagues and clients.

What The Day Will Look Like

 

  • You will be part of a team from day one, supporting the delivery of client-facing activities
  • Assisting in the day-to-day running of client risk and insurance programmes
  • Carrying out administrative tasks contributing to the broking process
  • Build strong working relationships with Insurers
  • Opportunities to support our attendance at Industry Networking Events

Your Development

As An Aon Apprentice You Will Be Enrolled Onto Our Development Programme When You Join. This Programme Is Built Around 3 Core Elements

  • Business learning – on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined
  • Centralised learning – UK apprentices complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business
  • Professional Qualifications – we want you to be as successful as possible, so we’ll fully support your study towards your level 4 Insurance Apprenticeship and Certificate in Insurance (Chartered Insurance Institute) professional qualification. To support you as you study for your exams, you’ll receive paid study leave, plus an extensive range of study and tuition materials.

Building Relationships

Role

With Aon business leaders playing an active role in our development, you’re encouraged to make the most of every networking opportunity open to you. The early relationships you build will include:

Your Apprentice network – you’ll meet Apprentices from all areas of Aon in the UK, helping you navigate our business and grow a support network from day one.

Your mentor – an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have.

Business seniors – many experienced colleagues will be actively interested and involved in your development.

The Early Careers Team – here to help smooth the way, open doors and advise you on developing your knowledge, skills and prospects.

Your career beyond your Apprenticeship

Once you’ve completed the formal apprenticeship programme, you’ll continue to receive lots of support at Aon. We would expect you to be promotion ready within 18 to 24 months and you will continue to grow your career in the Insurance industry. You will also be able to continue your studies for the CII qualifications through to Chartered status. Alongside your development programme, we’ve mentioned above, you’ll have the chance to explore different career paths within Aon.

Next Steps

If you are interested in this apprenticeship programme and would like to apply, here are some things to help you:

Entry Requirements

 

  • 112 UCAS points from your top 3 A Levels (or equivalent) or 280 UCAS points for exams sat prior to 2017 (excluding General Studies) i.e. BBC
  • Five grade 9 – 4 GCSEs including Maths and English (A*- C GCSEs for exams studies prior to 2020)

What are we looking for?

 

  • Motivation- the ability to demonstrate why you are suited to this opportunity and why you want to be part of the insurance industry
  • Proactiveness – Keenness to learn is essential
  • Passion for delivering exceptional client service
  • Ability to build relationships, communicate and work collaboratively with clients and colleagues
  • Confidence with Microsoft Products – Word, PowerPoint, Excel. Note, training support will be provided

Locations:

London, Redhill, Manchester

We recognise the value for our Early Career colleagues of being in the office environment from the beginning of their programme. As a new apprentice, you will spend the first 6 months based in the office to support your learning, development, and progression.

This will enable you access to support from managers, collaborate with colleagues as well as grow your network across Aon. After completing this initial training period, you will then have the opportunity to work more flexibly, spending at least 4 days face to face in the Aon office or with clients.

What You’ll Do

In 2025 we will be offering internship placements across a number of areas within Finance. Some of the tasks you will be performing include:

  • Assisting with financial and insurance accounting.
  • Support financial analysis and data-driven insights to help guide key business decisions.
  • Work on projects, improvement initiatives and small change whilst supporting the wider finance teams.
  • Contribute to the preparation of reports for our stakeholders.
  • Collaborate with cross-functional teams to gain exposure to various areas of the business, including underwriting, claims, and operations.
  • Liaising with brokers and processing cash receipts into the policy admin systems
  • Performing reconciliations as part of the month end close process
  • Supporting the Company Secretarial team with producing documents and meeting minutes
  • Validating and processing of vendor invoices for prompt payment
  • Validating employee expense claims against company policy

What We’re Looking For

 

  • Passion for Finance: A strong interest in finance, accounting, or economics and a desire to learn more about the field.
  • Analytical Mindset: Strong numerical and analytical skills with an eye for detail.
  • Strong Communication Skills: Ability to present ideas clearly and work effectively in a team setting.
  • Proactive and Motivated: Eagerness to learn, contribute, and take on new challenges.
  • Qualifications: Currently studying a relevant degree (e.g., Finance, Accounting, Economics) with a strong academic track record. Previous work experience is not required, but a genuine interest in finance and insurance is essential.

How To Apply

Ready to launch your finance career? Apply now by submitting your CV and a brief cover letter that highlights why you’re excited about the internship and how you align with our values.

Deadline for applications: 30/05/2025

Please note we will be interviewing and offering candidates on an ongoing basis so please express your interest at the earliest opportunity.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process.

Overview:

The International Underwriting Association of London (IUA) is the representative body for 80 insurance and reinsurance companies in the world-leading London (re)insurance market. Our mission is to secure an optimal trading environment for London (re)insurers.

The Underwriting and Claims team is at the forefront of the London (re)insurance market. Our role is to:

  1. Collaborate with our members to identify and resolve issues facing the market.
  2. Support members with day-to-day technical issues and to provide educational opportunities for practitioners
  3. Represent the interests of our members in the market and with governments and other bodies, both in the UK and internationally.

IUA is committed to providing a positive, diverse and inclusive working environment.

Opportunity:

  • This is a permanent, full-time position.
  • IUA is flexible to the individual needs of its employees. All staff work with a mix of in-office and home working. Typically, within the Underwriting and Claims team employees are in the office 3 days each week.
  • The role offers an excellent opportunity to work with senior underwriting, broking, claims and legal representatives in the market, through servicing the IUA’s wide-ranging technical underwriting and claims committees. In this role the individual will have the chance to expand their own market profile.
  • The successful candidate will gain an in depth understanding of the London market with exposure to different types of non-life (re)insurance. This includes marine, aviation, property, casualty, financial lines and other specialty classes.
  • We are a very collaborative team. The role involves supporting colleagues on technical underwriting, claims, regulatory and operational issues arising in the London market.
  • We will support the successful candidate in their personal and professional development, with the ultimate aim of the individual independently servicing IUA committees and representing IUA and its members in the market. This includes supporting the successful candidate with insurance training and qualifications.

Key Responsibilities:

In collaboration with the team –

  • Organisation and management of IUA underwriting and claims committees and related working groups, assisting senior IUA staff in setting and driving their work agenda, identifying and addressing key challenges and maintaining their overall efficiency.
  • Actively contributing to meetings with IUA member company representatives, including liaison with committee members, preparation and distribution of agendas and supporting papers, reporting on actions, presenting agenda papers, and taking minutes.
  • Leading, facilitating and contributing to the progression of technical work, such as the drafting of model clauses, guidance notes, policy position papers and contributing to our educational offering.
  • Responding to a broad range of enquiries from IUA members on technical and operational issues.
  • Engaging with domestic and international governments, regulators and other industry stakeholders to convey the views of IUA and its members, including drafting of summaries and responses to consultations and policy documents and participation in meetings.
  • Liaising closely and building working relationships with IUA members, peers at the LMA, LIIBA, ABI and other industry bodies on common issues and joint initiatives.
  • Researching, compiling and presenting on pertinent market issues from various sources, such as technical publications, industry press, and publicly available data sources.
  • Developing and maintaining relevant IUA website pages and information databases.
  • Learning and developing technical and personal skills, as well as expanding knowledge and understanding of the insurance market.

Relevant Qualifications and Experience:

  • Required: Grade 6 (or ‘C’ grade equivalent) or above in GCSE English language and Maths.
  • Required: three A-level (or equivalent) passes.
  • An undergraduate degree would be beneficial, but not essential.
  • London market exposure to underwriting, broking or compliance support may be beneficial, but not essential.

Required skills:

  • Excellent written and verbal communication, with the ability to understand and convey detailed technical information, ideas and challenges effectively.
  • Self-motivation with an ability to manage own workload, prioritise, organise, plan and problem solve.
  • Desire and willingness to learn.
  • Excellent reasoning and analytical skills.
  • Team-oriented and able to work well and collaborate with others, demonstrating patience, tolerance and understanding.
  • Maintain integrity, resilience and accountability, with a strong work ethic.
  • An ability to adjust to changes in the workplace and the wider London market.

Our Orpington Office are delighted to be recruiting for 3 / 4 Graduates to undertake a fast-track training programme.

We’ve been looking after clients insurance needs for over 40 years and we pride ourselves on delivering a service to surpass the expectations of each and every client.

This is an exciting opportunity for a number of recent graduates to join and build a career within the diverse world of Insurance and gain respected and valuable professional qualifications.

We’ll invest in you, train, develop and provide external learning and development opportunities via our partner Wiser Academy.

You’ll start off sat within one of our specialist teams who look after clients across a range of industries, some of these teams include:

Private Clients: We look after our clients personal possessions as well as their businesses from their high value Jewellery through to their super cars and large properties.

Commercial Insurance: Our larger commercial clients range from manufacturing businesses to large scale property owners with everything in between.

Small Business: Small business makes the economy tick, our clients range from your local corner shop to small manufacturing operations and everything in between

Across all of these rotations you’ll receive training from managers and directors within the team, as well as further support from Wiser Academy.

Whilst your undertaking these rotations you’ll also be studying (during working hours) for professional qualifications, starting with the Certificate of Insurance (Cert CII), you’ll progress onwards to Diploma level, ongoing training and development is a core part of live at Brown & Brown.

What we’re looking for:

  • A recent degree within a professional services or related field that included at least 1 analytical/business/finance focused module.
  • A skill set that includes good communication (written, verbal, video), influencing, analytical, administrative and IT skills with the ability to manage your own time effectively.
  • You’ll be comfortable within an office environment and share our passion for life long learning and development.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Fantastic entry level / second job position as an Underwriting Assistant within AXA XL’s Marine Hull team. This role is a hybrid role combining both time in our newly refurbished London office as well as remotely under our Smart Working initiative.

The primary purpose of the Underwriting Assistant role is to support the existing Underwriting book of business, whilst developing the necessary skillset to liaise with key internal and external stakeholders

DISCOVER your opportunity

What will your essential responsibilities include?

The primary purpose of the Underwriting Assistant role is to support the underwriting team in the maintenance, servicing, retention and development of the existing Underwriting portfolio, whilst developing the necessary skillset to liaise with key internal and external stakeholders.

The role includes pre and post bind processes within the Marine Hull Underwriting business unit, providing accurate and efficient processing of accounts, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.

This is an excellent role for a school leaver/graduate/early career professional looking to start their career in the London Insurance Market

Key responsibilities include:

  • working with Underwriters to develop your knowledge of the class of business and the accounts written by:

o Effective and timely submission of documents to data entry teams to record risk details on IT systems

o Maintain underwriting documentation/files; keeping all documentation in order

o Develop requirements for statistical and insightful reports for Underwriting function

o Monitor renewal lists and co-ordinate as required, including timely and accurate data retrieval

o Liaising with the Credit Control team – answering queries, tracking and monitoring premium using core underwriting systems.

o Building relationships with underwriting support functions (including brokers) to respond to regular control and exception reports, including data entry and ensure adherence to common standards across the business

You will report to the Operations Manager.

SHARE your talent

We’re looking for someone who has these abilities and skills:

  • Minimum A-level standard of education or equivalent business experience
  • Proficient use of Microsoft Excel
  • Effective communicator
  • Excellent analytical and problem solving skills
  • Accurate and exceptional attention to detail
  • Proactive organisational skills and ability to plan and prioritise work, using their own initiative and keeping one step ahead
  • Beneficial: experience using Microsoft Outlook, Word, PowerPoint, Teams, and system data entry experience and processes

About the job

The TMK Actuarial & Analytics Internship Programme is now open for applications!

We have six internship opportunities within our Actuarial & Analytics team. The internship will be for 4 weeks during July or August 2025 and offers an introduction to specialty insurance and how the Actuarial & Analytics (A&A) department uses data, actuarial & analytics techniques, and technology to inform decisions. Throughout the internship, you will collaborate with team members, gaining practical experience. Strong performance during the internship can lead to a spot on either our Actuarial Graduate Programme or our Analytics Graduate Programme in the Autumn of 2026.

Successful applications will get the chance to:

  • Dive into specialty insurance: Explore Tokio Marine Kiln’s product offerings – including cyber, aviation and life sciences products – and discover how the solutions we offer address complex client needs.
  • Understand what the A&A team does: Learn about the distinct roles the analytics, capital, exposure management, pricing, and reserving teams play, and see how they develop analyses and tools that inform decisions.
  • Deliver a value adding project: Collaborate with A&A team members to create or refine an actuarial or data analytics model, analysis, or process.
  • Expand your professional network: Connect with professionals across the company and gain broader industry perspectives.

What we look for:

  • You can demonstrate your interest in building or exploring a career within the data analytics field.
  • You are in your penultimate year of a university course in a numerical or STEM-related field. Alternatively, you can demonstrate your technical aptitude through other means, such as relevant work experience or blog writing.
  • You will have had some exposure to a programming language (e.g. R or Python) through your studies or personal learning efforts.

Applications will close on Friday 11th April 2025 at 11.59pm. Please note that any candidates who apply and successfully make it through to the assessment day will need to be available to attend our London office on either Friday 9th May or Friday 16th May 2025.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.

If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.

This role will play a key part in our commitment to delivering prompt, accurate and efficient services to our clients. This is a great opportunity to gain valuable skills while contributing to the success of Miller in a supportive environment. You’ll learn, grow and become an integral part of our team.

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation’s commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths and English (grade C/4 or above)

A Level or equivalent in:

  • 2 A levels (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative

Other requirements

Right to Work checks, background screening (undertaken through third party provider).

  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Identify potential claims fraud and determine the correct action to prevent loss.
  • Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
  • Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
  • Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
  • Gather and interpret relevant information to provide a return on insurance decisions.
  • Match client’s needs with available insurance products and services.
  • Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation’s commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.

Your training plan

You will work towards your:

  • Insurance Practitioner Level 3 Apprenticeship.
  • Certificate in Insurance (Cert CII)

Training will be via Davies, virtually. 6 hours per week off the job training.

Insurance is so much more than you think!

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This is a permanent role, your apprenticeship is just the start of your career with us. We’ll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast-track your career!

Your Opportunity

We are currently expanding the team and are looking for people to support the continued growth and development of our Portfolio Management team.

Your role could include:

  • Sourcing data in a secure manner
  • Collating and formatting data to present for review and further analysis
  • Blending data by combining it from various sources and formats to explore it’s relevance
  • Analysing simple and complex data to support business outcomes, using different methods to analyse the data
  • Collaborating with people at all levels with a view of creating value from the data
  • Interacting with Brokers to support their customers
  • Staying up to date with market changes, distribution methods, and our competitive position.
  • Building and maintain strong relationships with our internal and external stakeholders.

What can I look forward to?

Working in our Schemes Portfolio Management department with a team of analysts, you’ll help us achieve our Scheme P&L targets by suggesting improvements to our pricing, underwriting, and proposition.

During your apprenticeship you’ll:

  • Learn how to understand and analyse customer requirements and then implement findings.
  • Build data analysis skills to identify risks and opportunities.
  • Develop collaboration and communication skills that help you share our insights with stakeholders in a way that suits different audiences.
  • Understand data, enabling you to make informed evidence-based decisions
  • Use data visualisation tools to create infographics, reports, tables, dashboards and graphs and communicating data insights.
  • Understand how to collate and interpret qualitative and quantitative data.

Alongside your day-to-day work, you’ll complete a Level 3 Data Technician apprenticeship which will take around 18 months to complete. In addition to investing in your learning, we give you time to study as well as the opportunity to put what you learn into practice.

What’s in it for you?

As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.

You’ll receive:

  • £23,387 starting salary
  • £3,200 per annum location allowance
  • 25 days holiday plus an additional 3 volunteering days
  • Flexible bank holidays for religious/cultural events
  • Private medical cover
  • 12% company pension contribution
  • Annual company bonus
  • Discounted gym membership
  • Discounted gadget insurance
  • Discounted technology offers

What you’ll need:

  • Full right to work and reside in the UK – Due to apprenticeship funding regulations, we cannot accept applications from those who require sponsorship to work in the UK. You must have resided in the UK for a minimum of 3 consecutive years.
  • A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
  • A professional attitude with a positive ‘can do’ approach to your work
  • Strong interpersonal and communication skills

What you’ll do at work

Underwriting excellence sits at the heart of everything we do at AEGIS London. This role offers a unique opportunity to gain hands on exposure in the core area of business supported by some of the most experienced and notable Underwriters in the market.

The role will be fast paced and multi-faceted allowing you to build a solid foundation whilst gaining CII qualification.

What you’ll do:

  • Learn to understand and assess Risk
  • Provide assistance to customers and Underwriting team
  • Develop a comprehensive understanding of the Insurance markets and AEGIS’ product line

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

After this apprenticeship

Subject to performance and available headcount, there may be a permanent position in the team following the successful completion of the apprenticeship.

Apply now

Closes on Wednesday 30 April 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Insurance is so much more than you think!

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This is a permanent role, your apprenticeship is just the start of your career with us. We’ll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast-track your career!

Your Opportunity

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.

Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s most successful insurance companies.

Your role could involve:

  • Receiving and recording new claims.
  • Reviewing claim details and gathering additional information.
  • Providing empathetic and efficient support to our customers when they need us most.
  • Providing updates, answering inquiries, and addressing customer concerns.
  • Reviewing complex technical files.
  • Investigating potential fraudulent claims.
  • Working with large volumes of data.
  • Collaborating with other departments.
  • Assisting in negotiations and settlements, preparing and issuing payments or denials.

What can I look forward to?

During your claims apprenticeship, you’ll:

  • Understand the general principles in the claims handling process
  • Learn about various insurance products and associated services.
  • Develop your ability to build and manage relationships.
  • Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.
  • Be able to carry out initial assessments, evaluate policies and products and how to settle claims.
  • Understand the difference between insured and uninsured losses.

Our Claims function is a large team spread across the UK and plays a key role in delivering our promises to our customers. As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, and personal experience. You’ll deal with a wide range of situations and our customers will count on you for a quick, professional and empathetic response to an often-stressful time.

Alongside your day-to-day work, you‘ll complete a Insurance Practitioner Level 3 Apprenticeship as well as an insurance industry recognised Certificate in Insurance via the Chartered Insurance Institute. The apprenticeship will take around 15 months. In addition to investing in your learning, we give you time to study as well as the opportunity to put what you learn into practice.

Your qualification is just the start of your career at Zurich. Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

What’s in it for you?

As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.

You’ll receive:

  • £23,387 starting salary
  • £3,200 per annum London allowance
  • 25 days holiday plus an additional 3 volunteering days
  • Flexible bank holidays for religious/cultural events
  • Private medical cover
  • 12% company pension contribution
  • Annual company bonus
  • Discounted gym membership
  • Discounted gadget insurance
  • Discounted technology offers

What you’ll need:

  • Full right to work and reside in the UK – Due to government regulations, we cannot accept applications from those who require a visa to live and work in the UK. You must have the indefinite right to live and work in the UK and have resided here for a minimum of three consecutive years.
  • A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
  • A professional attitude with a positive ‘can do’ approach to your work
  • Strong interpersonal and communication skills
  • Ability to build strong working relationships

NB: Due to Apprenticeship funding rules, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for.

Are you ready to create a brighter future?

At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. For our partners, to collaborate to create mutual value and for the planet, to drive positive impact by integrating our sustainability work into how we do business. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us.

We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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